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"From the Top" Executive Interview With Onyx
Brent Frei, CEO of Onyx shares his candid views about the company's early bets on Microsoft technologies and what that means today given the changing landscape. Learn more about what he sees on the CRM horizon and how he views the upcoming shakeout in CRM. more »

PegaSYSTEM 8.1 Announced
Pegasystems announced the availability of PegaSYSTEM 8.1. This release can offer Pegasystems' customers expanded integration between Pegasystems' process automation technology software and other applications, enhanced system performance, and further support of customer initiatives.

Peregrine Sells Businesses
Peregrine Systems announced the sale of its transportation asset management business to MAXIMUS and its FacilityCenter product line to TRIRIGA as part of its strategy to reduce expenses and sharpen its focus on its core Infrastructure Management business. Proceeds from these sales were used to pay down Peregrine's loan as required by its existing $56 million term loan and security agreement.

Aspect And KANA Sign Agreement
Aspect announced the signing of an agreement that strengthens its alliance with KANA. With the strength of their integrated technology, Aspect and KANA will target the healthcare insurance industry to help providers become more customer-focused while driving down the costs of operating multi-channel contact centers.

ServicePower Signs OEM Agreement With Astea
ServicePower announced an OEM partnership agreement with Astea. As an OEM partner, Astea will embed SERVICEPower technology into its product offerings. Astea specializes in field service and integrated CRM solutions for companies that sell and service capital equipment. more »

State Of Florida Selects mySAP CRM
SAP Public Services announced that the State of Florida Department of Revenue has selected mySAP Customer Relationship Management (mySAP CRM) to improve its service center operations as part of its e-government initiative to transform tax and revenue management. The Florida Department of Revenue (FDOR) is the first state department of revenue in the country to select mySAP CRM to integrate business processes, improve customer service, and ensure citizens receive consistent, accurate data.

Sykes Announces Stock Repurchase Program
Sykes announced that its Board of Directors has authorized the repurchase of up to three million shares of the Company's outstanding common stock. The shares of common stock will be purchased, from time to time, through open market purchases or in negotiated private transactions, and the purchases will be based on factors, including but not limited to, the stock price and general market conditions.

SSPA Conference at Savannah
The Service & Support Professionals Association (SSPA) announced the featuring of Five Expert Connection Training Workshops at the SSPA Conference @ Savannah to be held September 30-October 2, 2002, in Savannah, Georgia. more »

HP With Pink Elephant
HP announced that its HP OpenView Service Desk software has been awarded Pink Elephant's Enhanced PinkVerify status, signifying the software's ability to enable the quality and cost-saving benefits derived from Information Technology Infrastructure Library (ITIL) and IT service management initiatives. more »

Chordiant Software To Present At CIBC Conference
Chordiant announced that it will present at the CIBC World Markets Enterprise and eBusiness Software Conference, being held at the New York Palace. The Chordiant presentation will be made by Stephen Kelly, president and CEO, and Steve Vogel, senior vice president and CFO. more »

Witness Joins SmartForceConnect Program
SmartForce announced that it has entered into a mutual sales and marketing agreement with Witness Systems. The two companies have partnered to provide a joint solution, which includes SmartForce's Contact Center SolutionSet and Witness Systems' eQuality software, for optimizing customer interactions, sales and service. more »

• Virtual-Agent Wins Users Choice Award
  
• Carnival Cruise Lines With Firstlogic
  
• CRMA-Atlanta's August 14th Meeting
  
• ClientLogic Wins Award
  
• Servigistics Adds VP