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Verint Introduces ULTRA IntelliMiner
Verint Systems announced the launch of ULTRA IntelliMiner, a solution that identifies trends within a large volume of customer related data and delivers actionable intelligence to decision makers across the enterprise. IntelliMiner pinpoints cause/effect relationships not readily apparent in statistical data.

Banks & Dean Announces Solution
Banks & Dean launched its integrated staffing solution. The company's use of predictive screening and selection systems provides the strategies, tools, technology and training expertise needed to hire and retain best-fit performers. Banks and Dean will implement a scientific, measurable and predictive method of selecting, developing, and retaining best-fit individuals for call centers.

Primus Announces Primus Quick Resolve
Primus Knowledge Solutions announced Primus Quick Resolve, a product designed with an instructive user interface to help tier one agents quickly answer customer questions. Primus Quick Resolve aims to allow tier-one agents to describe a problem in the customer 's own words, then search the Primus' eServer knowledgebase for an existing solution. If no relevant solution exists, the agent escalates the issue to the next level for resolution. more »

Fair, Isaac And HNC Receive Clearance For Merger
Fair, Isaac and Company and HNC Software announced that the U.S. Department of Justice (DOJ) has completed its review of the companies' pending merger and that the waiting period under the Hart-Scott-Rodino Act has been terminated. The merger is expected to close on Monday, August 5, 2002.

IEX Renews Rockwell Certification
IEX announced that its TotalView Workforce Management solution has successfully passed the Rockwell FirstPoint Contact certification process and is recognized as verified software. Certification is offered exclusively to Rockwell FirstPoint Contact Alliance Partners. more »

Teltone Introduces Remote Observation Solution
Teltone announced general availability of OfficeLink Observe. Observe, the latest addition to the OfficeLink family, provides call monitoring capabilities from virtually anywhere. OfficeLink Observe leverages the existing monitoring capabilities within any switch, by providing remote access to the observe function. The remote supervisor can listen in on any agent in the system, using only a telephone and a few simple DTMF commands.

Simtrex And Witness Enter Into e-Learning Partnership
Simtrex announced its partnership with Witness Systems. The partnership aims to leverage Simtrex's customized simulation training content in conjunction with Witness Systems' eQuality Now e-learning management software to advance agent skills, increase staff retention, support career pathing and advancement, and provide customer service. more »

Cyracle Provides Customer Support Solution
Cyracle announced the availability of Cyracle Web Service 3.2. Cyracle Web Service 3.2 provides a new support request management system integrated with the product's Web self-service, customer profiling, and real-time chat modules.

NetReflector Launches Platform
NetReflector announced the availability of its survey platform, InstantSurvey, designed to meet the online survey needs of enterprise users. Based on open XML standards, InstantSurvey 4.0 combines functionality with an interface and aims to enable distributed workgroups to collect information in a short period of time and instantly gain intelligence on feedback results.

GMT Adds Schedule Efficiency Measures To Planet
GMT announced the addition of Schedule Efficiency Measures to the latest version of GMT Planet - Jupiter Edition. Updated as schedules are changed and edited, Schedule Efficiency Measures dynamically show the percentage of payroll dollars that go to productive activities and tracks the effect of employee proficiency on overall scheduling efficiency.

Cypress Outsources Support To Sitel
SITEL announced that Cypress Semiconductor Corporation selected SITEL to deliver first-level technical support to Cypress' customers in North America. Cypress selected SITEL for its ability to deliver B2B customer service and support for companies in the high-tech sector.

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