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Aspect Announces Self-Service With VXML
Aspect announced an IP-based self-service offering with VoiceXML (VXML) capabilities. While customers are accustomed to voice self-service for routine tasks like checking balances and paying bills, IP and VXML aim to open a range of more complex activities like filling out forms, placing detailed orders or completing any transaction that could also be handled on the Web.

eOn Launches Consultant Liaison Program
eOn is launching an enhanced Consultant Liaison Program to support industry consultants who help contact centers identify and implement business and technology solutions. The program is designed to provide consultants with improved access to technical product information for eOn's eQueue Multi-Media Contact Center Solution, as well as access to solution development personnel and eOn executive management.

SSPA Savannah Conference Tracks
The Service & Support Professionals Association (SSPA) announced the featuring of Five Tracks each with five focused sessions for a total of 25 sessions for the SSPA Savannah Conference to be held September 30-October 2, 2002 in Savannah, Georgia. more »

Envision Telephony Introduces Suite
Envision Telephony announced Click2Coach MultiSite Edition, a development solution designed for organizations who want to manage all their contact centers with one view and from a single interface. Click2Coach MultiSite Edition is designed to leverage corporate knowledge, best practices and resources across the enterprise to create an organization of well-trained, knowledgeable and effective agents.

Vocus Launches Software
Vocus announced an agreement with Catchpole Corporation to integrate Catchpole's tradeshow and speaking engagement data with Vocus' Public Relations Automation (PRA) software. The Catchpole content will be offered in addition to Vocus' database containing over 160,000 unique story placement opportunities with major media outlets.

Telephony@Work Launches Distributor Program
Telephony@Work announced the launch of its Distributor Program for the company's CallCenter@nywhere platform. CallCenter@nywhere is a multi-channel contact center solution that is available in three flavors designed to meet the individual needs of Hosted Service Providers, Outsourcers and Enterprise Contact Centers.

divine Completes Acquisition Of Delano
divine announced that it has completed its acquisition of Toronto-based Delano Technology Corporation, a marketing solutions company. The acquisition was approved at a special meeting of Delano stockholders on July 25, 2002, and received Canadian court approval on July 30, 2002. more »

Alternate Marketing Networks Completes Acquisition Of Hencie
Alternate Marketing Networks announced that the company has completed the acquisition of Dallas-based Hencie. Alternate Marketing Networks, which posted 2001 net sales of $16.6 million, said the acquisition of Hencie adds complementary services and customers to its core business.

Witness Wins Users Choice Award
Witness Systems announced here that its eQuality software suite has been named a "Gold Best-in-Class" winner in the Fourth Annual "Users Choice Awards," sponsored by RealMarket. Also at this week's ICCM International Call Center Management Conference & Exposition, Witness Systems' customer, Continental Airlines, was presented with a "Star Users Award," sponsored by Customer Interface magazine. more »

Siebel Announces Stock Repurchase Plans
Siebel announced that it plans to commence repurchases of its Common Stock pursuant to the repurchase program previously approved by its Board of Directors, which program provided for repurchases by Siebel Systems of up to an aggregate of $500,000,000 of its Common Stock.

TotalView Improves Schedule Planning
IEX announced that SouthTrust Corporation has selected TotalView Workforce Management to optimize the planning and scheduling of agents in the SouthTrust Bank contact center. The TotalView skills feature employs patented simulation and analysis capabilities to forecast and automatically create schedules for SouthTrust Bank's multiple call types. more »

• Networked Call Center Market Set To Grow
  
• Start Amadeus Selects Nortel
  
• SAP Wins Apparel Customers
  
• Excelcom Selects Amdocs
  
• NICE Reports Q2 Results
  
• Businesses Increase Investment In MarketFirst