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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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Reservoir Partners Syndicates Content From RealMarket & CRMAdvocate
Reservoir Partners announced that it has syndicated content from two leading CRM industry portals - RealMarket and CRMAdvocate - to provide its clients with up-to-the minute analysis, perspective and real-world CRM success stories. more »

"From the Top" Executive Interview With FrontRange
FrontRange is all about mid-market CRM and .NET. Hear what Patrick Bultema, President and Chief Executive Officer for FrontRange Solutions has to say about why 95% of mid-market companies have embraced CRM and what he plans to do about it. more »

SupportSoft Launches Software Products
SupportSoft has launched a set of three software products that aim to extend the company's approach in technical problem resolution to infrastructure problem management. The new products -- Auto Discovery and Metering, Auto Secure and Recover, and Auto Release and Resolve - aim to allow enterprises to proactively address harmful infrastructure problems that can negatively impact the entire company. The software can help reduce real and potentially costly support burdens, or eliminate them altogether. more »

HDI Announces HDSA
Help Desk Institute (HDI) announced the introduction of a new level of HDI Certification - the Help Desk Senior Analyst (HDSA). HDI Help Desk Senior Analyst Certification is designed to ensure its recipients have an in-depth understanding of the technologies, processes, and key factors that optimize support center performance; the knowledge to consult on performance enhancements; and skills necessary to market the help desk as a cost-prevention center. more »

Firstwave Announces eCRM 8
Firstwave has introduced version 8.0 of its eCRM Suite, a customer relationship management (CRM) solution for companies that want to enjoy the benefits of CRM. Designed to reduce the number of clicks needed to reach key information and perform important tasks, the new interface aims to allow for faster and easier navigation.

IEX TotalView 3.3 Announced
IEX announced the general availability of TotalView Workforce Management Version 3.3. New features included in the release aim to simplify contact center administration, extend open information access and support advanced multimedia functionality. The new features announced with TotalView Version 3.3 will be available at no charge to TotalView customers using a previous version of the feature as part of standard maintenance. more »

BenchmarkPortal Selects divine
divine announced that BenchmarkPortal has selected divine SoftMetric to provide a high level of performance analysis on the market for its customers. BenchmarkPortal has incorporated divine SoftMetric, the business activity monitoring solution that provides a Web- based consolidated view of contact center and business process performance metrics, into its business intelligence and improvement services for contact centers. more »

CMC Selects e-talk
e-talk announced that Centralized Marketing Company (CMC) will be implementing e-talk's quality management solutions within its expanding operations in the Philippines. The overall process will be leveraged by e-talk's suite of products that include recruiting, recording, evaluating, training and providing an analysis.

Witness Reports Q2 Results
Witness Systems announced revenue of $17 million for the quarter ended June 30, 2002, a 17 percent increase over the $14.5 million reported for the same quarter last year. Revenue for the first six months of 2002 was $35.2 million, an increase of $5.5 million or 18 percent for the same period of 2001. more »

SSPA Advisory Board Adds Executive
The Service & Support Professionals Association (SSPA) announced the appointment of Suzanne Jeanson of McKesson Corporation, to the SSPA Advisory Board. As VP of Quality Initiatives at McKesson Information Solutions, Jeanson manages the Support Standards, Development Standards, Corporate Documentation, and After-Hours Support departments. more »

New Astea Marketing Executive
Astea has named Lynn Ledwith as vice president of marketing. As a senior executive, Ledwith will add her industry expertise to Astea's marketing leadership to help drive the company to a new level of excellence. more »

• ClientLogic Re-Invents The Rebate
  
• State Of Florida With Group 1 Software
  
• Vignette Joins Web Services Organization
  
• Neiman Marcus With ATG
  
• SiteScape Promotes Heidi Gabrielson