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Eyretel Launches New Suite
Eyretel announced the launch of its Contact 7000 suite. The Eyretel Contact 7000 Suite is a set of software and hardware products for the recording, monitoring and analysis of voice and data interactions in both traditional and IP Telephony environments to provide contact center optimization. more »

Empirix Announces Hammer On-Call Services
Empirix announced its Hammer On-Call Services, a contact center testing solution for dtmf and speech-enabled Interactive Voice Response (IVR) and Computer-Telephony-Integration (CTI) applications and infrastructure. By combining Hammer IT technology and Empirix's voice testing expertise, Hammer On-Call is designed to help contact centers verify the scalability, accuracy and reliability of their applications and infrastructure. more »

BetaSphere Debuts Software
BetaSphere announced the launch of its new Product Definition Server (PDS). Designed for product marketing, product management, and executive teams, PDS is a software solution that aims to address the early stages of the product lifecycle. PDS provides a Web-based environment that aims to enables companies to build better products by gathering and validating the voice of the customer during the Ideation and Concept phase of the product lifecycle.

Syntellect Vista IMR Supports VoiceXML
Syntellect announced the general availability of Vista IMR 4.0, the newest version of its product that now supports VoiceXML 2.0. Vista IMR 4.0 also accommodates new applications written in VoiceXML -- all on the same platform, facilitating the deployment of Web and voice self-service applications.

AMS Selects RightNow
RightNow announced that American Medical Security Group (AMS) has chosen RightNow eService Center to ensure the effectiveness of its insurance Web site. By using RightNow's online customer service automation technology, AMS aims to be able to deliver service and support to a number of customer and agents via the Internet without having to increase its call center overhead. more »

SafeHarbor Achieves IBM Partner Status
SafeHarbor has achieved IBM Premier Business Partner status under IBM's PartnerWorld xSP Prime for Service Providers initiative. Premier Partners are recognized for their technological excellence and ability to add significant value to IBM's customer solutions. more »

STI Knowledge Center Symposium 2002
STI Knowledge's annual conference at the Bellagio Hotel in Las Vegas welcomes more than 600 support industry professionals, managers, directors and company officers to attend classes and lectures -- including one by NBA great Earvin "Magic" Johnson. The Symposium's centerpiece is a live Knowledge Center, a hands-on exhibit that allows visitors to enter tickets and see their issues resolved through STI's Total Business Solution. The symposium will conclude Wednesday with selection of winners of the STIKAs, the annual STI Knowledge Awards for outstanding support teams, professionals, managers and directors.

California DMV Standardizes On Brio Software
Brio Software announced that the California Department of Motor Vehicles (DMV) has selected the Brio Performance Suite as its business intelligence standard to help in its ability to detect license fraud. Once deployed, the system is designed to streamline efforts by enabling auditors to immediately spot anomalies in data to help identify various forms of fraud.

• Ventiv Health To Target SFA Solution
  
• Unica And Epsilon Form Alliance
  
• Invoq Systems And Melillo Consulting Announce Partnership
  
• Selectica Announces Results