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Telephony@Work Launches @nywhere
Telephony@Work unveiled its "@nywhere Office" IP Centrex solution -- which is pre-integrated with its flagship CallCenter@nywhere Service Provider platform for carrier-hosted contact center service offerings. Telephone companies deploying Telephony@Work's IP-Centrex and hosted contact center technology can provide 'virtual' communications infrastructure services that support and unify office workers and contact center agents in single or multiple locations.

Expertcity To Present DesktopStreaming At HDI
Expertcity will present DesktopStreaming at this year's Help Desk Institute Event (April 15-18). The DesktopStreaming presentations will explore the benefits of Web-based screen sharing, including: value as a support and training tool, justification for help desk support, and secure, easy and cost-effective installation and management. more »

Bank Of Valetta Selects Altitude Software
Bank of Valletta is set to launch a new online banking service for its customers. The bank opted for Altitude Software's contact centre software suite and e-finance products by the company formerly known as Brokat. Systems integrator BusinessOne which belongs to the STS Group has provided a customized integration to link Altitude Software with DataDesign e-finance products.

iBasis Choses Eyretel
iBasis has chosen Eyretel to provide recording and retrieval systems for its third party verification services. iBasis provides Internet-based third-party verification services for its clients in the telecommunications industry. more »

BTexact And Aspect Using IP Contact Center
Aspect Communications announced that BTexact Technologies and Aspect will work together to offer Internet protocol (IP)-based contact center solutions to their customers across the United Kingdom. This will allow businesses to receive, track and respond to all customer communications using one merged voice and data network. BTexact will offer customers IP-based contact centers based on the Aspect IP Contact Suite.

HCF Selects Pegasystems
Pegasystems announced that Australian health insurer HCF has selected Pegasystems to provide CRM capability throughout the organization. HCF will use PegaMEMBER SERVICES to streamline its customer service operation by bridging existing legacy systems and multiple channels of customer interaction to help increase productivity and improve customer service across its membership base.

Spanish Government Tax Agency Selects Sitel
SITEL announced that the Spanish Government tax agency, Agencia Tributaria, has awarded its Basic Tax Information service contract to an alliance of SITEL and IBERPHONE. Under the terms of the contract, the two contact center service providers will handle all Spanish tax payers' queries for the 2001 tax return campaign between the 2nd of May and 1st of July 2002.

Epson Sets Up Shop With BroadVision
BroadVision announced that Epson America is using BroadVision's applications -- including BroadVision Retail Commerce and BroadVision Business Commerce -- to power its online commerce initiatives. Using BroadVision applications, Epson has improved customer satisfaction, leading to higher order values and has reduced the costs associated with processing orders.

General Magic And InterVoice-Brite Complete Agreement
General Magic and InterVoice-Brite announced the completion of an OEM partnership agreement covering product integration and joint marketing initiatives. iVB Enterprise Solutions Division will market General Magic's private-labeled version of its magicTalk Enterprise Platform to provide automated voice solutions within J2EE environments.

SpeechWorks Available On Avaya
Avaya and SpeechWorks announced that SpeechWorks 6.5 SE speech recognition solution and SpeechSecure speaker verification module for the Japanese language are available on the Avaya Interactive Voice Response (IVR) System. SpeechWorks Japan also will provide Avaya Japan with local Professional Services support.

• mySAP CRM Gaining Ground
  
• TIBCO Software Partners With Siebel
  
• Vertex Sees Benefits From Amacis
  
• Group 1 Awarded Certification From Informatica
  
• Sand Strengthens Management Team