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Harte-Hanks Introduces ALLINK INNOVATOR
This new solution is the latest in the Harte-Hanks Allink suite of CRM database offerings and leverages Unica's Affinium Suite to bring analytical and campaign management functionality to users across the enterprise.

Banter Unveils Server Version Of Software
Banter announced the availability of Banter Server, an infrastructure platform that can be implemented at the enterprise level for CRM solutions and other software to understand written communication and automate appropriate action such as responding, routing and filtering. more »

SalesLogix For Microsoft Commerce Server 2002
Interact Commerce announced that SalesLogix Configuration Engine v.4.0 is now available for Microsoft Commerce Server 2002. SalesLogix Configuration Engine offers integration with Commerce Server and can be administered directly from the Commerce Server Business Desk. This solution integrates directly to the Commerce Server catalog to apply configuration and/or business rules, along with a "guided selling" user interface. more »

HP For Oracle CRM
Hewlett-Packard announced that it has been named the preferred infrastructure services provider for Oracle CRM FastForward Flows -- giving customers the added assurance of accelerating deployment and minimizing risk of customer relationship management (CRM) applications of the Oracle E-Business Suite. Based on this customer-proven methodology, HP Rapid IT for Oracle CRM combines HP consulting services and IT infrastructure products that enable customers to deploy business flows for marketing, sales and services in 90 days or less. more »

NEC To License SupportSoft
SupportSoft announced that NEC has agreed to license SupportSoft's Resolution Suite software platform. The Resolution Suite is a software platform that can speed the resolution of problems for corporate employees and customers alike. The software can solve application, technical and business process issues. more »

Vanderbilt Selects ServiceWare
ServiceWare announced that Vanderbilt University Medical Center has selected eService Suite for its knowledge management initiatives. eService Suite is a knowledge management solution providing a set of tools to enable self-service, decrease support costs and shorten training cycles. more »

Corega Selects RightNow
RightNow announced that Corega International is using its RightNow eService Center as the customer support platform for the launch of its retail brand of computer networking solutions. By making technical information easily available to customers via the Web using RightNow's advanced technology, Corega wishes to reduce the call center resources needed to support users of its products. more »

iBasis Selects Eyretel
Eyretel announced that iBasis has chosen Eyretel to provide recording and retrieval systems. iBasis provides Internet-based third-party verification services for its clients in the telecommunications industry. more »

Astea Featured At Conferences
Healthcare industry solutions with the AllianceEnterprise CRM Suite from Astea International can be seen at two major conferences this month: INTERPHEX at the Jacob K. Javits Convention Center in New York City on April 15-17, and HealthTech 2002 at the Baltimore Convention Center on April 21-23. more »

Crane With Altitude Reseller Launch
Crane Telecommunications is to launch the Altitude uCI 2000 suite at a forthcoming series of reseller events. Based on Unified Customer Interaction (uCI) architecture, it can be integrated with the Avaya's Cajun range of network switch products, yet its switch independence makes it suitable for all platforms.

Online Insight With CRM Solution
Online Insight announced the general availability of its sales and marketing effectiveness solutions suite. The new version provides users with enhanced customization flexibility and performance improvements to support preference-based sales and marketing strategies.

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