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USA 800 Chooses IEX
IEX announced that USA 800 has selected TotalView Workforce Management to automate resource scheduling and planning for its multi-site contact center operation. The TotalView solution will help USA 800 schedule agents in their centers by ensuring that the right number of agents are in place at the right time. more »

Chordiant Teams With Merit
Chordiant announced a partnership with Merit International for the provision of training and resource development programs to Chordiant's customers and partners. Adding Merit's proven techniques to the overall Chordiant solution is designed to deliver a training environment to Chordiant's customers, providing their workforces with the skills necessary to achieve faster implementation and more rapid ROI from their Chordiant CRM solutions. more »

Salesnet Provides To CRM Customers
To deliver additional value to its large enterprise customers, while still continuing to support small to medium businesses, Salesnet has introduced its CARe Program to provide the highest level of ongoing customer support. The CARe Program will manage customer relationships post sale.

iBasis Selects Eyretel
Eyretel announced that iBasis has chosen Eyretel to provide recording and retrieval systems for its third party verification services. iBasis' verification services use technology, including interactive voice recognition (IVR) systems, to automatically prompt and confirm a telephone customer's decision to switch long distance carriers. iBasis will record these interactions using a system based on Eyretel's MediaStore, Unify, and eWare products. more »

Corega International Selects RightNow
RightNow Technologies announced that Corega International is using its RightNow eService Center as the customer support platform for the worldwide launch of its retail brand of computer networking solutions. By making technical information available to customers via the Web using RightNow's advanced technology, Corega will reduce the call center resources needed to support users of its products. more »

NFL Partners With E.piphany
E.piphany announced that the NFL has partnered with the company to further enhance the league's insight into its vast fan base. The NFL and its 32 franchises will have desktop access to E.piphany's Web-based architecture to better understand its fan base. The league also will implement the E.piphany Insight analytic solution to gain even more information about fan trends and behavior.

Connexion By Boeing Selects PeopleSoft CRM
PeopleSoft announced that Connexion by Boeing has selected PeopleSoft's CRM solution to streamline and monitor its broadband data communications service operations. Using the service, airline and private aircraft passengers can gain personalized and secure access to the Internet, company intranets and television, news and audio content. more »

Coherity XML For Use With HP
Coherity announced that it has been selected as the provider of XML database technology for use with Hewlett-Packard Company's HP OpenView Web portal. HP is currently using Coherity's Integrated Customer Care (ICC) to centralize and manage profiles from disparate applications, reducing costs associated with the management of data. more »

Amdocs Provides To Nextel Partners
Nextel Partners and Amdocs announced the signing of a seven-year systems and services agreement. Amdocs will provide Nextel Partners with a customer care and billing system, data center services and application support. Amdocs will also provide complementary services to facilitate Nextel Partners' transition to the new system.

MyPoints Europe Launches Shop and Save
MyPoints Europe has launched MyPoints Shop and Save, offering its 250,000 members discount opportunities and free delivery deals on a range of goods and services. Through the new MyPoints Shop and Save initiative, MyPoints Europe is providing members with the opportunity to search for competitively priced goods across a select list of merchants.

Highmark Taps KANA
KANA announced that Highmark is deploying KANA Contact Center software. The initial implementation of the software will support more than 1,000 contact center representatives as they provide customer service while also reducing costs in the contact center.

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