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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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LumenVox Announces Voice Recognition Engine 2.1
LumenVox announced the availability of their Voice Recognition Engine (VRE) 2.1, averaging at just $250 per port. There is a free, single-thread system available for download from the LumenVox Web site, which is located at www.LumenVox.com.

Talk To The Visitors With ClickSeva.com
In less than one hour, companies can be using ClickSeva as a live, Web-based customer service tool, allowing customers to chat with company representatives with the click of a button, without necessitating a download. The company has response and identification tools, "Canned Answers" and "Repeat Visitor Identification", which can help companies accurately (and automatically) push contextual pages to users when they input a search queue within a site.

SeeRun Announces Acquire For BEA
SeeRun announced that it has released its CRM application Acquire for the BEA WebLogic Commerce Server. SeeRun Acquire aims to empower teams of marketing professionals, developers and IT personnel with the ability to track, analyze and control the entire customer acquisition process, improving conversion rates and reducing acquisition costs.

Tigerpaw Business Suite v.9
Tigerpaw announced the release of Tigerpaw Business Suite version 9. Tigerpaw Software offers a variety of solutions designed for Contact Management, Service Management, Workforce Management, Quotes Management, Inventory Management, and Sales Force Automation. Version nine is designed to optimize the process of managing customers and workload, and to empower your personnel across channels of customer interactions including phone, fax, e-mail, and our newest PDA solution.

Document Sciences Demonstrates CRM Solution
Accurate, consistent letters and correspondence do not have to equate with impersonal communication, according to a correspondence solution being demonstrated at the DCI CRM Conference and Exposition in Los Angeles, December 12th through 13th. The solution, DLS eCor, was developed by Document Sciences Corporation. AccurateDLS eCor is a correspondence solution that automates the correspondence process, generating personalized, customer-unique content, with centralized control to ensure accurate, consistent messages.

HDI Presents 2001 Salary Survey
Help Desk Institute (HDI) announced the release of their 2001 Salary Survey, a valuable annual HDI membership deliverable. It appears that salaries for most positions have changed very little over the last year, showing only a slight weakness in higher positions. See more at www.thinkhdi.com

Witness Earns Frost & Sullivan Award
Witness Systems announced that it has been named the recipient of the "2001 Market Engineering Leadership Award" by Frost & Sullivan. As described in Frost & Sullivan's Agent Performance Optimization, Software Markets report, the Market Engineering Leadership Award is presented to the company that has demonstrated its market share leadership through the "implementation of market engineering strategy." more »

Brooktrout Delivers Enhanced Capabilities
Brooktrout announced additional feature enhancements and extended telephony hardware support under the RealComm 100 communications server. In addition to support for Brooktrout's TR1100 voice platform, the RealComm 100 communications server can now be used with the XDS H.100 PCI Enhanced High Density Conference board from Amtelco, and Brooktrout's new PCI Analog Trunk/Analog Station Interface platform.

KANA eCRM For Western Digital
KANA announced that Western Digital has implemented KANA Response software to enable its customer service representatives to field thousands of monthly customer requests over e-mail in addition to the phone service Western Digital offers. KANA's e-mail management solution allows Western Digital to increase the number of inquiries each call center representative can manage, while improving customer service and decreasing costs in its contact center.

SCT And Peregrine Announce Alliance
SCT announced an alliance with Peregrine Systems. The alliance will expand SCT's iProcess.sct integration architecture and speed delivery of SCT's Commerce Network vision for process manufacturers and distributors in the food, beverage, chemical, CPG, pharmaceutical, biotechnology, and related process industries.

No Thrills Bills
Pitney Bowes Document Messaging Technologies announced the results of a new survey. The survey targeted marketing professionals from the UK's top 1000 companies in order to determine their views on electronic bill presentment and delivery. Marketers were asked whether they believed someone is more likely or less likely to pay their bill on time if it's sent by email rather than post. 37% of respondents believed consumers less likely to pay electronic bills on time. 21% thought consumers more likely to pay electronic bills quicker while 39% saw no difference in payment times between postal and electronic bill payment.

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