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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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eLoyalty Raises $23.3 Million
eLoyalty announced that approximately $23.3 million of gross proceeds were raised in the sale of approximately 4.6 million shares of 7% Series B convertible preferred stock through a private placement with funds affiliated with Technology Crossover Ventures and Sutter Hill Ventures and a concurrent rights offering to eLoyalty stockholders.

NetOp Remote Control v7.0
CrossTec has released NetOp Remote Control v7.0. This latest version of the software adds support for controlling distant PCs from Windows XP, Windows CE, Linux, or from an Internet Explorer browser using ActiveX.

Cox With Support.com
Support.com and BroadJump announced that Cox Communications has selected the Broadband Resolution Suite. Jointly developed by Support.com and BroadJump, the Broadband Resolution Suite enables Cox Communications to offer its subscribers "point-and-click" self-service capabilities through assisted service, starting from the time of installation and continuing throughout the customer' lifecycle. more »

IBM Canada And Knowledge Impact Team
IBM Canada and Knowledge Impact announced joint e-learning offerings to help Canadian companies ensure their employees are more confident, skilled, and productive in record time. The new offerings aims to help guarantee that critical implementation projects succeed by supporting management and employees at all levels from beginning to end.

KANA Expands Relationship With BEA
KANA announced that the company has further strengthened its relationship with BEA Systems by joining the BEA Portal Star Solution initiative and integrating KANA's external-facing eCRM solutions with BEA WebLogic Portal 4.0. This relationship aims to help joint customers deliver interactions with their customers, partners, suppliers and employees at all points of contact via their enterprise portals.

ICT GROUP Contract With Collagenex
ICT GROUP announced it has signed a 3-year contract with CollaGenex Pharmaceuticals. Under the terms of the agreement, ICT GROUP is supporting CollaGenex's staff of approximately 120 professional sales representatives and managers with hosted Siebel ePharma software for more streamlined and optimized multi-channel pharmaceutical sales.

deuxo Wins Award
deuxo announced that the deuxo Intelligent Optimizatio (IO) solution has been selected by the editors at Customer Interaction Solutions as one of the leading and most effective CRM solutions available on the market. The magazine cited several reasons for choosing the deuxo solution as it's 2001 Editor's Choice, including the solution's Intelligent Qualification (IQ) scoring capabilities that determine the sales-readiness of a prospect based on client determined profiles, and deuxo's Lead Optimization engine, which uses automated methods to deliver targeted campaigns to prospects which evolve them to higher levels of qualification. more »

StrategicOne Partners With Revenio
Revenio announced a partnership with StrategicOne, a marketing-technology consulting and implementation firm. Through this partnership, StrategicOne will offer its customers "dialog marketing" services through a hosted implementation of the Revenio Dialog software platform.

UK Department Of Health Selects Oracle
Oracle announced that as part of a $465 million contract awarded to the McKesson consortium by the UK Department of Health, it will provide the UK National Health Service (NHS) with an implementation of its Web-enabled Human Resources Management System (HRMS) software. more »

• Siebel eBusiness Selected By Societe Generale
  
• Peregrine Teams With BT Ignite
  
• LifeScan Chooses Knowlagent