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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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Wildfire Introduces Enterprise Edition Of Virtual Assistant
Wildfire announced the release of the Enterprise Edition of the Wildfire Assistant. The expanded release of the company's virtual assistant introduces group messaging capabilities designed to give corporate users increased functionality with both wireless and wireline telephones.

American Airlines Selects SafeHarbor
SafeHarbor announced it has launched user support services for American Airlines' internal corporate portal -- Jetnet -- ultimately serving nearly 127,000 American Airlines, American Eagle and TWA LLC employees. For American Airlines, SafeHarbor provides a customized web self-service support environment, including problem determination tools such as a Troubleshooting Guide, a tool for identifying the user's issue. more »

Peregrine Announces CHRISTUS
Peregrine announced that CHRISTUS Health has selected Peregrine's enterprise service management solution -- ServiceCenter 4 -- to support its 30,000 employees, replacing Tivoli Service Desk. With Peregrine's ServiceCenter 4, assignments will be routed automatically to the proper group based on location and type of call, regardless of where the call originates.

J.D. Edwards Advanced Planning Software
J.D. Edwards announced the general availability of Advanced Planning 4.0, an update of J.D. Edwards' supply chain suite with new features and functionalities to drive the enterprise's bottom line and extend collaborative commerce capabilities to partners with technological capabilities. Enhancements include scenario simulation capabilities in the Strategic Network Optimization application, empowering users to make decisions such as plant location, capacity allocation, and inventory pre-build to accommodate seasonality.

Analog Devices With Ockham
Ockham announced that Analog Devices, has gone live on Ockham Technologies' SalesRazor 3.0 software to set its sales quotas. The SalesRazor software is being used by approximately 30 sales managers to analyze past and projected performance on a territory-by-territory basis.

Teradata Adopts Starbase
Starbase announced that Teradata is standardizing its development process for its CRM division with the Starbase Collaboration Suite. The Collaboration Suite components selected by NCR include Starbase's StarTeam, CaliberRM and StarEstimator, in addition to Mercury's TestDirector. The integrated solution aims to unify all aspects of the team's development process.

Braathens Goes Live On Oracle
Oracle announced that Braathens ASA, Norway's largest airline, has gone live with the marketing software modules of the Oracle E-Business Suite. The new system marks a drive by the airline to improve customer intelligence and attract more repeat business through personalized marketing. more »

MobileSys Integrates MobileSys MX With Siebel 7
MobileSys announced the integration of its MobileSys MX software with Siebel 7 to enable Siebel Wireless Messaging. Siebel Wireless Messaging customers have the option of connecting to the MobileSys Network, which aims to simplify the delivery of wireless messages by providing a single connection point to wireless carriers around the globe. The MobileSys Network offers secure and direct mobile communications by bypassing the public Internet gateway.

Sant To Provide Proposal Software And Training
The Sant Corporation is partnering with Best Software to provide sales proposal training and software to channel partners nationwide. Dr. Tom Sant, CEO of The Sant Corporation, will train Best resellers in proven techniques for writing winning sales letters and proposals at Best's annual Visions channel partner conference next year.

Rockwell Automation Earns SCP Certification
Rockwell Automation's Customer Support group recently achieved certification under the Support Center Practices (SCP) Certification program for their support center facilities in Mayfield Village, Ohio, and Milton Keynes, U.K. SCP Certification quantifies the effectiveness of customer support based on a set of performance standards and represents best practices in the industry, and is awarded after a third-party audit of the facilities. more »

• Interactive Intelligence And TSA Sign Agreement
  
• BT Group Goes Live With Amdocs
  
• TeleTech Mexico With Aeromexico
  
• Convergys Appoints President