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J.D. Edwards Second Version Of Collaborative CRM
J.D. Edwards announced the latest release of its collaborative customer relationship management solution. CRM version 1.1 leverages the company's collaborative XPI (eXtended Process Integration) technology to integrate customer-facing applications with both OneWorld and WorldSoftware.

Chordiant Launches Insurance Market Initiative
Chordiant announced that it is launching a new Insurance Industry Initiative. This new Chordiant Insurance Industry Initiative will bring to market Chordiant's enterprise offerings together with insurance applications and solutions, create insurance industry alliances with new integration partners and developers, and form a focused North America team selling directly to the insurance industry. more »

PeopleSoft Delivers Planning And Budgeting Solution
PeopleSoft delivered PeopleSoft Business Planning and Budgeting, a suite of internet applications that aims to provide a planning and budgeting solution. The new products aim to enable companies to better respond to dynamic market conditions by streamlining budget cycles through a continuous collaborative planning process. more »

Expertcity Announces Siebel Validation
Expertcity announced that the integration between its DesktopStreaming version 3.6 and Siebel eBusiness Applications version 6.3 has been validated by Siebel Systems. more »

Sant To Provide Proposal Software
The Sant Corporation is partnering with Best Software to provide sales proposal training and software to channel partners. The Sant Corporation has also developed a database of proposal content which, when used in conjunction with Sant's ProposalMaster software, aims to allow Best partners to create winning sales letters and proposals.

Verizon With Motive
Verizon Online will offer its customers Motive's intelligent self-diagnostic software, which will be accessed through an icon on the user's computer screen, beginning in the second quarter of 2002. Some common problems that can be solved online through the Motive software include software registration and configuration glitches, corrupted files, billing questions and e-mail address changes. more »

Cognitor Partners With Astea
Astea announced that Cognitor has become a technology partner and is offering Cognitor's Inteligine Problem Resolution System as an integrated capability of its AllianceEnterprise CRM Suite. The two companies are also collaborating on joint sales and marketing opportunities. more »

Interelate Delivers With E.piphany
Interelate announced that Nissan North America has realized a return on investment with the E.piphany E.5 CRM solution that Interelate hosts and manages for Nissan. Nissan has realized improvement in acquiring and responding to qualified customers via its online channel. more »

SCP Certification 4th Edition Program
Service Strategies Corporation, program administrator of the Support Center Practices (SCP) Certification program, announced that the 4th Edition SCP Certification program is scheduled for release in January 2002. The program is revised on an annual basis in order to maintain the standards necessary to keep pace with the rapidly growing technology support industry. more »

Oracle Helps Gevity
Oracle announced Gevity HR, formerly doing business as Staff Leasing, has deployed and is live on Oracle's Scripting CRM module. Oracle Scripting aims to give companies an edge over their competitors by providing their customer service representatives with access to information they need to increase customer support excellence, which ultimately increases their bottom line. more »

• DaimlerChrysler Achieves Success With mySAP
  
• MicroStrategy Enables WHSmith
  
• Charter Selects Avaya
  
• Motorola Selects HNC
  
• Multiple Sclerosis Society With Epicor
  
• Apropos Receives Award