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NativeMinds Wins New Patent
NativeMinds announced it has been awarded a patent for technology that allows virtual reps to interpret and respond to context-sensitive questions. With context sensitivity, NativeMinds' virtual representatives aim to outperform conventional natural language customer service technologies by recognizing shifts in conversational flow and interacting with online customers. more »

Applix Integra Announced
Applix announced the launch of Applix Integra, an interactive planning and CRM analytics solution on a single platform. Applix Integra provides immediate visibility into operational data, which allows managers to stabilize operational fluctuations and take advantage of unforeseen opportunities.

PeopleSoft Expands Performance Management Suite
PeopleSoft announced the availability of its new 8.3 Enterprise Performance Management applications. PeopleSoft's pure internet applications include Business Planning and Budgeting, Customer Behavior Modeling (CBM), Workforce Planning, and four new solution-specific data warehouses. The new applications aim to provide continuous planning capabilities so companies can respond to shifts in their businesses and adjust strategies accordingly. more »

Ontario, California Uses FootPrints
UniPress announced that the City of Ontario, California uses FootPrints to offer technical support to employees in 23 offices and 65 patrol cars. FootPrints is a web-based help desk and issue management solution. The City uses FootPrints to centrally track and manage support requests, and store information and solutions in a centralized knowledge base to deliver fast help and self-service online. more »

Hard Rock Cafe With E.piphany
E.piphany announced that Hard Rock Cafe has increased profitability and improved customer service with E.piphany marketing and customer service applications. The company chose E.piphany solutions to better understand and interact with its customers. more »

Veramark And Avaya Introduce eCAS
Veramark and Avaya announced the availability of eCAS, a Web-based call accounting system. The new eCAS software system, which is accessible from any networked workstation, leverages the power of a search engine and hyperlinks to simplify system functions and reports.

SSPA Selects Speakers
The Service & Support Professionals Association (SSPA) and the SSPA Europe announced the line-up of Speakers for the next SSPA Europe Executive Forum, January 15-16, 2002, at the Sheraton Skyline Hotel at London Heathrow. The Executive Forum is designed as a series of forums where executives can gain valuable insight into how other European service and support centers are dealing with some of the hottest issues of the day. more »

Oracle Announces Customer Successes
Oracle announced its latest success stories of customers using Oracle products to store and manage terabytes of data for analysis including Amazon.com, CitiBank, Korea Telecom and the United States Census Bureau. A terabyte of data is the equivalent of a thousand copies of the Encyclopedia Britannica. With Oracle9i Database, customers can build a data warehouse to gather data, deploy business intelligence, and scale with the pace of a company's business. more »

Syntellect Launches Online Classes
Syntellect announced that it is offering online classes for customers wishing to learn more about the company's products and services. Syntellect training courses are designed and written by subject matter experts and delivered by technical professionals with hands-on experience in the topics they teach.

Casino Cosmopol Implements NiceVision
NICE Systems announced that Casino Cosmopol AB has implemented the NiceVision Pro platform of digital video recording solutions at its Sundsvall and Malmo gaming facilities. The NiceVision Pro digital video platform records cameras deployed throughout the two facilities and is fully integrated with a Pacom access control system.

• Kaidara And Blue Martini Form Alliance
  
• Altitude For DeTeWe
  
• BSkyB Deploys Davox
  
• OMV Chooses BroadVision
  
• Customers Choosing Vignette V6