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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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Expertcity Transfers Services To Tech24
Expertcity announced that it has entered into an exclusive relationship with Tech24, in which customers seeking assistance in Expertcity's ExpertLive marketplace will be serviced by Tech24. The agreement becomes effective January 1, 2002 and includes a revenue sharing component. more »

ESI Releases Software
Expert Solutions International announced the release of a new version of its OptiWise workforce management and optimization software. The new version supports both contact centers and field service departments.

British Airways Using Teradata
Teradata announced that British Airways will consolidate the airline's customer and commercial data onto a single data warehouse that will run on the Teradata platform. Following its own internal review, British Airways recognized the importance of a single, consistent data source to improve its commercial decision-making through knowledge of its customers' interactions with British Airways, both in buying and in service delivery.

Brookstone.com With ClientLogic
ClientLogic announced a new client engagement with Brookstone. ClientLogic is providing fulfillment services for Brookstone.com's growing online customer base. Brookstone.com chose to outsource its fulfillment operations to ClientLogic based on ClientLogic's leadership in providing integrated customer management across touch points, platforms and systems.

GMN Unveils ROI Toolkit
Global MSP Network unveiled the Return on Investment (ROI) Toolkit. The toolkit is available via e-mail for GMN member companies. The purpose of the ROI Toolkit is to provide a framework and a set of resources that MSP's can use to help calculate ROI for their services.

cti4 Group Acquires Collegiate Technologies
The cti4 Group has acquired Collegiate Technologies, specialists in contact centers for colleges and universities. The integration of the capabilities of The cti4 Group and Collegiate Technologies is expected to be completed by December 31, 2001, and will cti4 to provide colleges and universities with a single source for Admissions, Development, Retention, and other priority contact / calling requirements.

ViryaNet To Offer Service With Conversay
ViryaNet announced that it will offer the Conversay Voice Surfer speech recognition product as an optional component to its wireless workforce management solution. ViryaNet will market the Conversay product under the name ViryaNet Hands-Free -- powered by Conversay to organizations in the telecommunications, utilities, high technology, insurance, and retail industries. more »

B2S To Implement ATOMS
Noble Systems has been selected as the technology partner for B2S, a French teleservices company. Noble Systems will work with B2S to implement the ATOMS contact center management technology solution in the company's four contact centers.

xwave With SGCN
xwave has implemented a private trading exchange that integrates its relationships with its suppliers and customers. xwave will license the SupplyAccess Global Commerce Network (SGCN) that provides catalog management, price and availability from its suppliers, integration to its ERP systems, and order management and visibility between its customers and suppliers.

• Telecom Italia And Vignette Form Alliance
  
• SITEL With Group3G
  
• Aspect Wins Award
  
• Attenza With New VP