Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and receive a FREE online "CRM Readiness Assessment Tool" from Axon Consulting. Subscribe Now!

Aspect Web Interaction 4.0 Announced
Aspect Communications announced the general availability of version 4.0 of Aspect Web Interaction, a Web collaboration application for contact centers that aims to make it easy for customers to interact online with sales and service representatives. Aspect Web Interaction v4.0 aims to reduce the number of abandoned transactions by letting representatives offer consumers assistance in completing online purchases.

Logical Releases Call Flow Analyzer
Logical Software announces the release of logicalDetective for Call Centers. A call flow analysis and debugging tool, logicalDetective aims to make it easy for Telephony Developers to track, diagnose, and report telephony events and call flows. logicalDetective makes diagnosing call flow problems straightforward by displaying the telephony events occurring on the monitored DN (Directory Number).

Vividence Updates Customer Experience Management System
Vividence announced the availability of the Vividence eXperience Management System version 2.1. The Vividence XMS Suite is a collection of hosted software applications, research and customer panels designed to capture the experience of customers on the Web and uncover insights to improve that experience.

Knowledge Management And Business Objects Partnership
Knowledge Management and Business Objects have entered into a partnership that aims to enable organisations to gain from combined knowledge management (KM) and business intelligence (BI) solutions. The combined solution aims to enable users to access and analyse their structured and unstructured data via a portal.

Teradata And BEA Strengthen Alliance
BEA Systems and Teradata announced an expansion of their alliance, resulting in interaction capabilities and intelligence for Teradata CRM customers. Teradata will embed the BEA WebLogic E-Business Platform as the application infrastructure for Teradata CRM.

TeamShare To Hold Conference
The TeamShare User & Partner Conference will be held March 4 - 7, 2002. WHO SHOULD ATTEND: IT Managers, CIO's, VPs, Administrators and Users of TeamTrack software; TeamShare Alliance Partner executives and employees WHERE: The Broadmoor, Colorado Springs, CO; www.broadmoor.com. more »

SmartSales Selected By WebOffset
SmartSales announced that WebOffset Publications has selected SmartSales OutSmart CRM solution to equip its sales force with a sales management solution. WebOffset manages the printing and production of national and international publications. The ability to share sales information and generate accurate forecasts aims to enable their sales force to increase their effectiveness and maximize their revenue potentials.

Chordiant Adds To Management Team
Chordiant announced that it is adding two industry veterans to its management team. Jeremy Coote, formerly general manager of Siebel North America, joins as president of Chordiant's Americas operations, and Paul Burrin, formerly senior vice president of corporate marketing at Oracle Corporation, joins as the senior vice president for worldwide marketing. more »

Lionbridge Expands Relationship With Hyperion
Lionbridge announced that it has extended its relationship with Hyperion to localize Hyperion Enterprise into French, German, Japanese, Spanish, Korean, simplified Chinese and traditional Chinese. Through the agreement with Lionbridge, Hyperion is streamlining the localization process for Hyperion Enterprise and enhancing customer loyalty.

Candle Earns SCP Certification
Candle announced that its Americas Customer Support organization has achieved certification under the Support Center Practices (SCP) Certification program. Certification was achieved after an audit of the company's Los Angeles Customer Support location. SCP Certification quantifies the effectiveness of customer support based upon a set of performance standards and represents best practices within the technology support industry. more »

• Toyota Australia Licenses Vignette
  
• Netmining Agreement With Accrue
  
• ANALYTICi Utilizing Group 1
  
• Staubach Implements Sant
  
• Sauter To Include eMation
  
• Vector Using Siebel