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Primus Teams With IBM
Primus Knowledge Solutions announced it is teaming with IBM to integrate IBM DB2 with Primus eServer 5.1 and Primus eSupport 5.1. Primus products are designed to measurably streamline and enhance customer care and support operations through assisted and Web self service. Integrating IBM DB2 with Primus products aim to enable clients to use every customer, partner and employee interaction as an opportunity to capture, disseminate, evaluate and improve enterprise knowledge. more »

Peregrine Launches Integration Adapter
Peregrine announced the launch of its Integration Adapter Factory, a new line of business focused solely on developing and supporting industry-standard adapters for leading Application Server and Enterprise Application Software vendors. Peregrine is responding to customer demands for effective integration capabilities as companies are forced to integrate disparate applications across multiple technology platforms.

ePeople Delivers Capabilities
ePeople announced Service Network 3.0, Web-based issue resolution software. ePeople Service Network 3.0 aims to enable support analysts to identify and engage the right resources within and outside of the company on a per-incident basis to resolve issues, extending the value of CRM and knowledge management systems. more »

IBM Launches Services For CRM
IBM introduced a managed CRM service to help accelerate and reduce the risk of CRM deployment at mid-to-large size enterprises. The new offering -- called IBM CRM Management Services -- will address a worldwide market for CRM operations management that is expected to grow to $82.7 billion in 2005 (IDC, June 2001). All phases of CRM deployment will be available from IBM Global Services, from consulting and implementation to everyday operations, such as technology management and call center support.

Oracle Education Program Launch
Oracle announced the launch of the Oracle Small Business Suite Education Program, powered by NetLedger. The program aims to help instructors complement their classroom business curriculum with the Oracle Small Business Suite Web-based accounting and business management solution. more »

Made2Manage Selects Control-F1
Control-F1 announced that Made2Manage has selected Control-F1 to be an integral part of its customer support offering. By enhancing their support environment with Control-F1's eSupport solution, Made2Manage will be able to provide superior support to its customers worldwide. more »

Compaq Canada With Blue Pumpkin
Blue Pumpkin and Compaq Canada announced improvements in Compaq Canada's contact center performance from using Blue Pumpkin's workforce optimization technology. Some improvements are call abandonment rate decreased 65.3% and average hold time decreased 57.3%. more »

Mindpearl Selects IEX
IEX announced that Mindpearl selected the company's TotalView Workforce Management solution to enhance its contact center and optimize resources. Mindpearl purchased the TotalView solution through Quality Plus Consulting, an IEX distributor based in London. more »

1to1 Innovator Awards
Ten companies, noted for their business solutions have been chosen as the inaugural recipients of Peppers and Rogers Group's 1to1 Innovator Awards. The 1to1 Innovator Awards program showcases companies that have applied a dynamic one-to-one strategy, with the goal of delivering clear and quantifiable customer benefits. more »

Eyretel Appoints Director
Eyretel has appointed David Tryon to head its major accounts team. David's task will be to deliver first class client service support to Eyretel major accounts that are looking to implement enterprise-wide call recording and analysis solutions. more »

H. M. Payson Invests In Interface
Interface announced that H. M. Payson & Co. has invested in InterAction. The firm plans on centralizing its client and relationship information in InterAction to enhance business development and client service.

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