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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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Unica Announces Availability of Affinium 3
Unica announced the availability of its Affinium 3 Suite. This release of Unica's enterprise marketing management solution aims to enable marketing organizations to design, conduct, manage and measure global and localized marketing initiatives. Affinium 3 extends the marketing power of Unica's EMM tools to individuals who are closest to the customer.

RAVISENT Completes Acquisition Of eMation
RAVISENT announced the completion of its previously announced acquisition of eMation for approximately 8 million shares of common stock. RAVISENT also assumed approximately $5 million of eMation net debt.

FrontRange Announces GoldMine Manager
FrontRange Solutions announced the release of GoldMine Business Contact Manager, a new business contact management solution for organizations that have outgrown basic contact and task management. GoldMine Business Contact Manager builds upon the GoldMine 5.5 and offers enhancements, including enhanced data integration with Microsoft Outlook 98/2000/2002 and Intuit's QuickBooks Pro 2002 and QuickBooks Premier 2002, to facilitate effective and consistent customer interaction and sales force automation functionality within historically underserved small and mid-sized organizations. more »

Blue Martini Introduces Solution
Blue Martini announced Blue Martini Manufacturing, a new solution that combines Blue Martini external CRM applications with automated business processes specific to manufacturing and industry-specific templates for rapid implementation. The solution aims to enable manufacturers to deploy customer and partner self-service portals for better marketing, sales and service through their direct and indirect distribution channels.

Free E.piphany Tool Kit
Receive a free tool kit from E.piphany to learn how Contact Center Reps can maximize the value of every interaction -- whether by e-mail, phone, or fax -- by instantly accessing the complete customer history, then delivering the optimal response every time. To request your copy (or to download it immediately), simply log on to: www.epiphany.com/e/service

DataDistilleries Optimizes Profitability
DataDistilleries announced general availability of DD Series Version 3.0 to maximize the value of each customer interaction. Now, in addition to its predictive analytics, DataDistilleries has provided a set of capabilities which allows FBTO to generate more value out of our existing customers, without increasing our resources and budgets. more »

Oracle Delivers Business Flows
Oracle announced new packaged FastForward Flows that enable companies to deploy e-business processes across human resources, finance and project lines of business in 90 days or less. The new FastForward Flows are designed to allow companies to implement bite sized pieces of the Oracle E-Business Suite according to business objectives and connect them to existing Oracle applications, third party applications or legacy systems. Additionally, customers have the choice to run the FastForward Flows as an Oracle online service or through their own in-house systems. more »

Texas Education Selects PeopleSoft
PeopleSoft announced that the Texas Education Agency selected PeopleSoft 8 pure internet applications, including Services Procurement, CRM, Enterprise Portal, Financials and EPM solutions. more »

SSPA Announces UK Business Partner
The Service & Support Professionals Association (SSPA) has appointed Hampstead Limited as its new European business partner. Hampstead will now be responsible for marketing and managing future SSPA Europe conferences, awards and membership throughout Europe and The UK. more »

Primus Announces eServer 5.1
Primus announced the availability of Primus eServer 5.1, an enhanced version of Primus' knowledgebase software. eServer 5.1 features scalability, new authoring modules and a single interface for delivering training, product, HR, and sales and service information to specified audiences, including employees, partners and clients via assisted and/or Web self-service channels. more »

Entigo Receives Award
Entigo announced that 1to1 Magazine, INSIDE 1to1 and Peppers and Rogers Group have selected its client Honeywell as an inaugural recipient of Peppers and Rogers Group's 1to1 Innovator Award. The award recognizes the success of the Honeywell BendixKing.com eBusiness solution in building customer loyalty through the integration of one-to-one strategy, technology, and cultural change. more »

• Amdocs And Ericsson To Provide For Wingcast
  
• Onyx And Deloitte And Touche Work Together
  
• Blue Cross And Blue Shield Of Minnesota Selects KANA
  
• BackWeb Helps Drive B2E
  
• ING Selects Vignette