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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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Logical Introduces CTI Capabilities
Logical Software announces the release of logicalCTIGateway for Call Centers. logicalCTIGateway facilitates the implementation of new IVR capabilities and the integration of remote call centers even when they have different IVR systems and CTI servers.

Banque Martin Maurel Selects Pivotal For CRM
Pivotal announced that Banque Martin Maurel has selected Pivotal to improve the quality of client service and increase business efficiencies. Banque Martin Maurel selected Pivotal after an evaluation of the top CRM vendors. Pivotal came out on top after proving its ability to meet the bank's technical, functional and business requirements including, rapid deployment; integration with legacy systems; and a solution that can adapt to the banks evolving business needs.

Companies Announce Support For Oracle9i
Oracle announced growing support among Oracle9i Application Server partners for the latest version of the product. The growing list of partners for Oracle9iAS, including companies such as Computer Associates, KPMG Consulting, Siemens and VeriSign, provide a wide range of Internet services and applications that enable Oracle customers to meet evolving business needs and to maximize the integrated technologies in Oracle9iAS. more »

Astea Client Kunick A Finalist For Awards
Astea announced that an implementation of its AllianceEnterprise Suite software at Kunick Leisure in the U.K. is among four finalists in an E-Business Mobile Awards Competition sponsored by British Telecom. Kunick's service solution identifies, diagnoses and reports remote machine malfunctions, then prioritizes service and sends assignments to field engineers' PDAs without human intervention. more »

Support.com For Siebel
Support.com announced that its Resolution Suite software platform has been selected by Siebel Systems to automate support operations and streamline systems management. Support.com's Resolution Suite software platform aims to help Siebel Systems to automate the support process for its employees by identifying computing issues and automatically resolving them. more »

Logica Wins SAP Contract With Haringey
Logica has teamed up with Haringey Council in a 13 million pounds, 10 year contract to integrate its IT systems and support services with SAP, as part of its ``One Council'' framework. The new business solution will help the council to better meet the needs of its businesses and 200,000 residents, meet future e-government targets as well as achieve long-term cost savings.

Epylon With MicroStrategy
MicroStrategy announced that Epylon is using MicroStrategy software to deliver business intelligence solutions that support eProcurement in the public sector. Based on the MicroStrategy Business Intelligence Platform, Epylon analytics are designed to enable public sector organizations, such as state governments, transit authorities and school districts, to effectively evaluate their procurement processes and boost efficiency.

Making Customers Pay
In a new report just published, CRM technology in retail banking, independent market analysts Datamonitor have stressed that CRM is one of the key areas that banks are going to have to continue investing. The report also predicts that spending on CRM by European retail banks will grow from $2.4bn in 2001 to $3bn in 2004.

Starwood Hotels & Resorts With Unica
Unica announced that Starwood Hotels & Resorts Worldwide has increased its investment in Unica's Affinium software to improve the effectiveness of its marketing initiatives. Leveraging Affinium to target the right customers, at the right time, with the right offer, Starwood aims to be able to deploy marketing campaigns designed to increase loyalty and promote special offers to its customers.

• Physicians Selects MarketSoft
  
• TNT Express Selects Teradata
  
• Convergys In India
  
• Akamai Wins Award
  
• Harte-Hanks Expands Alliance