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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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Talisma Contact Center Suite
Talisma released the latest version of its CRM Contact Center Suite. Featuring a unified agent desktop, the Talisma Contact Center Suite allows customer service representatives to serve customers through all communication channels, including phone, e-mail, Web chat, VoIP, Web self help and more, and maintain a single view of each customer. more »

Support.com And BroadJump Announce Solution
Support.com and BroadJump announced a joint product and marketing arrangement to bring to market a consumer support solution created specifically for the needs of broadband service providers. The combination of BroadJump's proven installation and connection management technology with Support.com's Resolution Suite software platform is expected to create a solution to enable service providers to reduce costs, while helping to drive subscriber satisfaction through timely, reliable and personalized service. more »

Burlington Coat Factory Implements E.piphany
E.piphany announced that Burlington Coat Factory Warehouse has implemented E.piphany's call center software to better manage heavy volumes of customer requests, while ensuring quick response times and the delivery of accurate information to consumers. Predicated by increased customer inquiries during the holidays, Burlington Coat Factory selected E.piphany for its customer interaction system that enables business processes, customer service experiences and an increase in the overall operating effectiveness of the company's customer service department. more »

Political Candidate Uses Par3
PAR3 announced that Michele Petitti used its response-enabled alerting system to gather valuable information about key community issues and ultimately win the election over the former state legislator. The interactive phone alerts surveyed thousands of local residents, offering response and forwarding options through the touch of a telephone keypad.

Unumprovident To Implement Pragmatech
Pragmatech announced that UnumProvident is implementing Pragmatech's proposal automation software. Request for proposal (RFP) Analysts supporting UnumProvident's global sales organization will use the software to create more consistent and compelling RFP responses for the company as it moves to fortify its income protection leadership position in the large-employer market. more »

EDS Canada Selects PeopleSoft
PeopleSoft announced that EDS Canada has licensed PeopleSoft 8 Human Resources Management Systems (HRMS) as part of an HR outsourcing contract for Canadian Imperial Bank of Commerce. PeopleSoft's HR applications and EDS' outsourcing services will provide Canadian Imperial Bank of Commerce (CIBC) with a pure internet solution for managing its global HR operations. more »

TogetherSoft On Oracle9i
TogetherSoft announced the full integration and support of the Together ControlCenter model-build-deploy platform with Oracle9i Application Server (Oracle9iAS). The integration between Together ControlCenter and Oracle9iAS allows developers to build and deploy J2EE applications faster and more efficiently, leveraging industry standards like Java, XML and SQL. more »

Astea And Yankee Group Co-Host Webinar
Astea will host a Webinar exploring the many benefits, solutions and challenges of Mobile CRM. The interactive session will be co-hosted by CRM strategies analyst Brian Jones of the Yankee Group and Greg Cicio, Astea's vice president of strategic planning and corporate development. more »

Aspect And Expertcity Partner
Aspect Communications and Expertcity announced that they have formed an alliance to promote Expertcity's DesktopStreaming desktop-sharing application with Aspect Web Interaction. DesktopStreaming allows Aspect Web Interaction users to collaborate with their customers, directly from within the Aspect Web Interaction solution. This new capability enables a contact center representative to escalate a chat or other interactive session, with the customer's permission, to a shared desktop session and address the issue directly on a customer's personal computer (PC), decreasing the length of customer support sessions and increasing overall effectiveness and customer satisfaction. more »

Stream New SVA Member
The Service & Support Professionals Association (SSPA) announced that Stream International has joined the SSPA Service Vendor Alliance (SVA), a membership organization dedicated to bringing IT support service buyers and sellers together online. more »

PeopleSupport Uses Avaya
Avaya announced that PeopleSupport is expanding its contact center capability by integrating Avaya IP Agent software into its existing Avaya Enterprise Class IP Solutions (ECLIPS) communications network. To meet increasing demand for its offshore customer care outsourcing services, PeopleSupport added capacity to its Asia-Pacific operations in the Philippines by integrating Avaya IP Agent into its existing IP network infrastructure to achieve the highest toll quality voice compression and call management capability.

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