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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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Onyx And Microsoft NetCast On The Future Of CRM
Without a profitable, satisfied customer base, it's becoming increasingly difficult for companies to effectively operate and succeed. And in today's world, it costs up to 10 times more to attract and obtain a new customer than it does to retain an existing one. To discuss the future of CRM and its implications for companies, Onyx Software and Microsoft are hosting a free one-hour NetCast here.

Interactive Intelligence Launches Wireless
Interactive Intelligence launched its wireless application development platform, called Mobilite, at Planet PDA this week. The company designed Mobilite to help enterprises more quickly and easily develop, deploy and maintain productivity applications for personal digital assistants.

Peregrine Launches Crisis Management Initiative
Peregrine launched a Crisis Management Initiative to arm government agencies and businesses with the solutions required to protect people and critical assets during crisis situations. Peregrine also announced it has developed the product blueprint to assure a swift and effective coordinated response to unexpected events ranging from terrorist attacks to natural disasters.

FUD Launches Speech Recognition System
First Union Direct (FUD) is offering customers an easier and better telephone banking experience thanks to a new speech recognition system. First Union National Bank's latest enhancement to its call center technology was made available to all First Union customers in late October. It uses voice technology to understand the callers' spoken words and provide answers on command.

FootPrints Offers Capabilities
UniPress announced that FootPrints can be used to streamline software development activities, and integrate development functions with help desk and support operations. FootPrints provides built-in capabilities for development teams to centrally track and manage software changes, feature requests and other projects or issues. more »

Expertcity Webinar
Expertcity will host a live Webinar to illustrate how companies can realize reductions in their call handling times. The interactive session is free and will feature case studies of how small, medium and large companies have reduced call handling for both internal and external customer support by as much as 50 percent by using Expertcity's DesktopStreaming screen-sharing application. more »

Mobius Announces Integration With PeopleSoft 8
Mobius announced the integration of Mobius ViewDirect and PeopleSoft 8. The ViewDirect interface to PeopleSoft 8 provides Web access and automated distribution of output reports and other electronic documents associated with PeopleSoft applications. more »

Delano Introduces Software
Delano announced the introduction of a new software product called the Digital Excavator, which aims to cut in half the preparation time associated with data mining and analytic engagements when compared with industry leading tools and methods.

Oracle9i Wireless And Voice Enhancements
Extending its lead in offering support for wireless and voice applications in its J2EE application server, Oracle will introduce breakthrough new capabilities in Oracle9i Application Server Release 2. The new wireless and voice features will include enhanced support for voice access to Internet applications, wireless messaging, wireless security, mobile email, location-based services and support for 2.5G and 3G networks. more »

Harley-Davidson Selects E.piphany
E.piphany announced that Harley-Davidson has chosen E.piphany to provide the company's contact center software solution. The E.piphany Service Center solution will power Harley-Davidson's contact center initiatives, enabling proactive service and support for dealers and consumers worldwide. more »

KnowledgeFarm Survey
KnowledgeFarm polled the members of its Knowledge Engineer Community of Practice to see whether the downturn in the economy was affecting their relationships with their tool vendors. The intent was to see whether the downturn in the economy, the softness in demand for technology and the recent acquisition/consolidation trend were affecting these relationships. Find the results here.

• Pivotal Hosts Webcast
  
• Certen Implements Amdocs
  
• Mack W. Sorrells Leverages Selltis
  
• Entigo Selected By Honeywell
  
• MarketSoft Expands To Midwest
  
• Sage Results Secures Growth
  
• Salesnet Revenues Surge