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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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Q-Link 4.0 Speeds Business Process Application
Q-Link Technologies announced the availability of Q-Link 4.0, establishing a benchmark for rapid process application development and integration. Q-Link 4.0 aims to optimize the knowledge and experience of both developers and business professionals responsible for developing and improving an organization's business processes. more »

Oracle Launches Online Partner Community
Oracle announced the availability of the Oracle PartnerNetwork, an online partner resource that simplifies the method of accessing and delivering Oracle, and other third-party resources. The Oracle PartnerNetwork enables partners as diverse as solution integrators, hardware vendors, ASPs, system integrators and independent software vendors (ISVs) to gain an advantage by moving their businesses online. more »

SSA GT & Applix Announce CRM Solution
SSA and Applix announced an OEM partnership to deliver BPCS CRM, a sales, marketing and service desk suite of applications that manage customer activities and marketing campaigns. Specifically developed for mid-market companies, BPCS CRM automates web-based marketing, sales, customer service, product quality assurance and internal helpdesks.

HP Announces Solution
Hewlett-Packard announced storage software and services, including an instant recovery management solution, to help customers efficiently control data center business applications and resources while optimizing uptime. The business continuity offerings are the latest developments in HP's Federated Storage Area Management (FSAM) strategy, which is to increase the amount of data managed on a customer's network ten-fold without adding human resources.

IEX Automates For AAA Oregon/Idaho
IEX announced that AAA Oregon/Idaho selected TotalView SC to automate the agent scheduling process for its 80-agent contact center in Lake Oswego, OR. Prior to implementing TotalView SC, AAA Oregon/Idaho used a manual process for scheduling agents in its contact center. In addition to the basic forecasting and scheduling features of the product, AAA Oregon/Idaho selected optional features including real-time adherence, historical adherence and Agent WebStation. more »

SSPA Releases New Support Sense Booklet
The Service & Support Professionals Association (SSPA) announces the release of a new SSPA Support Sense Booklet- "Email Etiquette: What You Send Is What They Get". The Booklets are created as quick read, bite-sized pieces of information authored by support center experts from throughout the world. more »

HNC Launches Fraud Reduction Services
HNC Software announced the expansion of its Fraud Consulting Group into Europe to help companies reduce fraud losses by optimizing business practices. Consisting of former fraud managers and strategists from around the world, the team will focus its payment card and e-commerce consulting efforts throughout the region to help customers achieve the full potential of their fraud management systems.

Fourth Shift Selects ServiceWare
ServiceWare announced that Fourth Shift implemented eService Suite 4.0. ServiceWare enables Fourth Shift to reduce the overall number of incoming calls into the support center while providing customers with a self-service option. more »

JBCC Standardizes On Astea
Astea announced that Japan Business Computer has implemented a Kanji version of Astea's AllianceEnterprise Suite to manage delivery of IT services throughout Japan. JBCC is deploying AllianceEnterprise with NTT DoCoMo's iMode cell phone Internet service for remote system access anytime, anywhere by mobile engineers. more »

Ben Implements NICE
NICE Systems announced that Ben, a mobile telecommunications provider in the Netherlands has implemented NICE's CEM solutions to improve agent retention and performance. After implementing NICE's CEM solutions, Ben achieved an agent retention rate of 2.8%.

• KANA Named Rising Star
  
• BroadVision In AMR Vendor Council
  
• EXAMIND Selects Teradata
  
• GWI For Microsoft Exchange Users
  
• Quadstone Announces Siebel Validation
  
• SEI Expands In Fargo