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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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Salesnet Introduces Functionality
Salesnet announced the release of its latest product update - External Data Capture (XDC). The new functionality allows companies to capture data from lead generation channels including Web sites, intranets, emails, call centers, and marketing databases.

Nedcor Selects Aprimo
Nedcor Group has selected Aprimo Marketing to improve marketing operations throughout the organization's retail banking division banks and brands. Nedcor, which anticipates a four-fold increase in the volume and variety of customer touches annually, will rely on the web-based Aprimo Marketing platform to provide a central location for all marketing information and activities together with end-to-end process improvement and scalability for all marketing activities. more »

Japan Business Computer With Astea
Astea announced that Japan Business Computer has implemented a Kanji version of Astea's AllianceEnterprise Suite to manage delivery of IT services throughout Japan. JBCC is deploying AllianceEnterprise with NTT DoCoMo's iMode cell phone Internet service for remote system access anytime, anywhere by mobile engineers. AllianceEnterprise also is integrated with JBCC's J.D. Edwards ERP software. more »

Starfish And PeopleSoft Team
Starfish announced PeopleSoft has selected Starfish to join their PeopleSoft Alliances Program as its preferred mobile data synchronization partner. Starfish will work with PeopleSoft to integrate its TrueSync Server-based mobile data synchronization technology into PeopleSoft's CRM solutions. more »

Lip Service To Customer Care
DataDistilleries announces the findings of European research into how call centers deal with customers. The results highlight a lack of personalized service and inefficiencies, particularly in the UK call center industry, where 73 percent of respondent call centers are measured on the number of calls per hour, whilst a surprising 62 percent of respondents do not prioritize calls according to customer value.

Webgain On Oracle9i
Oracle announced an Oracle9i Application Server plug-in for WebGain's VisualCafe 4.5.1. The plug-in enables developers using the VisualCafe Interactive Development Environment to develop, deploy, and debug J2EE applications optimized for Oracle9iAS. more »

iAsyst For Citrix
Cynocom has announced the deployment of its new eSupport solution, iAsyst for Citrix Systems that is expected to increase sales volume by 30%. The new solution provides tracking, escalation and automated control of each customer request through Citrix's helpdesk.

Antenna Software In Top 100
Antenna Software was selected by Computerworld last week as one of the "Top 100 Emerging Companies for 2002." The award was announced in both of the publication's online and print editions. more »

KANA Best Practices
KANA announced a series of best practices. A recent study from Forrester Research projected that consumer spending in the holiday season will reach $11 billion this year, with more than six million households making their first online purchases this year. External-facing eCRM solutions from KANA, along with these best practices, aim to ensure that both new and existing shoppers have quality experiences and become loyal, profitable customers.

ClientLogic Expands Program
ClientLogic announced a Continuity Program designed to help companies improve brand loyalty and guarantee reliable revenue streams through recurring product fulfillment programs. Among the companies leveraging ClientLogic to manage their continuity programs are National Geographic Television and DDM Press (Maxim Books).

• eVision And Blue Scope Team
  
• Thoma Cressey Selects Interface
  
• Admiral Chooses Comverse Infosys
  
• Witness On Deloitte & Touche Fast 500
  
• National Australia Bank Wins With NCR