Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and receive a FREE online "CRM Readiness Assessment Tool" from Axon Consulting. Subscribe Now!

Firepond Guided Selling System Goes Live
Firepond announced that Horizon Blue Cross Blue Shield of New has gone into production with Firepond's interactive selling system. In early October, Horizon BCBSNJ, and integration partner FMG Technologies, activated Firepond's SalesPerformer Suite to assist Horizon BCBSNJ's network of master brokers in selling health insurance plans to the small employer market.

Eyretel To Deliver VoIP
Eyretel announces that Athens-based Omega Bank has enhanced the capabilities of its contact centre with the Eyretel MediaStore IP call recording solution. The Eyretel solution aims to enable Omega to record calls handled by 140 banking representatives and securities traders and ensure that a compliance audit trail is available to business customers, offering them security and peace of mind. more »

NativeMinds Lands Revlon Account
NativeMinds announced that Revlon will be adding a new face to its Web site. Using NativeMinds' product, NeuroServer, Revlon will create an automated, online virtual service agent aiming to enhance the Web site by providing detailed information about the company's product brands, including ColorStay, Almay and Ultima II. The virtual service agent will be available to answer consumer questions, creating an interactive online customer service experience and extending Revlon's online brand identity. more »

Quadstone And Data Miners For ROI
Quadstone and Data Miners have pooled their respective expertise in predictive marketing and data mining consultancy to create a two-day course that will show how to combine best practices and technology to deliver the promised ROI of CRM strategies. The course focuses on the use of customer behavior modeling to understand the characteristics of the customer base and then using that knowledge to predict customer behavior.

ViryaNet Releases Service Scheduler
ViryaNet announced the availability of ViryaNet Service Scheduler, a service scheduling solution that allows organizations to optimize their field engineers' schedules, deliver service on time, and comply with customer commitments. Service Scheduler is available as a stand-alone scheduling offering as well as an optional upgrade to ViryaNet's Wireless Workforce Management solution. more »

Call Center Depot Offers eResourcePlanner
CallCenterDepot.com and eResourcePlanner have entered a marketing agreement to provide a workforce management solution to the Call Center Industry. eResourcePlanner is a series of web-based, secure, self-service modules that empower employees to manage their schedule and time off work.

ACT Provides Data Integration
Interact Commerce announced the availability of ACT! Link for use with Intuit's latest versions of its QuickBooks financial management software, QuickBooks Pro 2002 and QuickBooks Premier 2002. ACT! Link for QuickBooks aims to enable information to be updated between the two programs, so that critical data such as sales contacts and invoice status is automatically shared and updated thus eliminating the need for duplicate data entry. more »

State Of Washington Expands Jeeves Solutions
Jeeves Solutions announced the state of Washington has expanded the use of Jeeves' technology on the state's Internet portal, Access Washington. 'Ask George', the state's plain-English question answering service powered by Jeeves Solutions now scans all 39 counties and more than 200 city and town Web sites for answers to questions in 23 categories spanning laws and ordinances to parks and recreation to social and human services.

DCI CRM Conference
The opportunity to hear about the newest trends in CRM for 2002 is just one of the reasons to attend DCI's CRM Conference & Exposition, to be held Dec. 12-14, 2001, at the Los Angeles Convention Center. The show will offer a sneak preview of CRM's future direction via presentations from featured speakers Pete Solvik, CIO of Cisco Systems, and Don Tapscott, author of The Digital Economy and Growing Up Digital. more »

Oracle Announces New Tools
Oracle announced technologies that make it easy for small and mid-size application developers to increase the value of their portfolios by integrating with the Oracle Small Business Suite, which is powered by NetLedger. These new development tools include smbXML, an eXtensible Markup Language (XML)-based integration technology that enables developers to exchange business information with the Oracle Small Business Suite. more »

Stream Wins SSPA Award
The Service & Support Professionals Association (SSPA) announced that Stream International was recognized for the company's ongoing customer service excellence. Stream received an SSPA Software Technical Assistance Recognition (STAR) Hall of Fame Lifetime Achievement Award at the Horizons 2002 World Conference in Savannah, Ga. more »

• SAP Joins Colleges And Universities In Research
  
• White Pajama Joins HP Program
  
• Oncontact Wins Award
  
• webMethods And Siebel Host Seminar
  
• SWIFT Selects Convergys
  
• Harte-Hanks Trillium Expansion