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Eyretel Launches Insight Viewer
Eyretel announced the launch of Eyretel Insight Viewer, a web-based application that aims to empower the enterprise by enabling a wide range of employees to review and act on mission critical customer communications. Staff working in functions as diverse as product development, product management, human resources through to sales and marketing can gain deeper understanding of customers to improve products and processes and increase customer satisfaction and retention. more »

Motive Offers ISP Migration Capabilities
Motive announced an extension to its Communications Service Solutions that enables broadband providers to migrate ISP customers to their service. Once a customer has made the successful transition, it is important that the provider continue to provide service to retain the new customer. Motive's solution aims to enable broadband providers to offer ongoing automated service and support for troubleshooting problems or managing their service options. more »

Percussion Introduces Personalization Accelerator
Percussion announces the availability of the Rhythmyx Personalization Accelerator for BEA's WebLogic Personalization Server. This Accelerator is the first of the new Rhythmyx Accelerators that enable enterprise organizations to speed deployment between Rhythmyx Content Manager and other technologies. As a set of pre-packaged tools, these Rhythmyx Accelerators aim to eliminate the need for third party integration applications, thereby lowering the total cost of ownership of the content management system.

Convergys Announces Capabilities
Convergys announced the availability of a Web self-care module for its ICOMS billing and customer care solution. Convergys developed ICOMS Web Self-Care in close collaboration with existing clients. Service providers using ICOMS Web Self-Care can offer subscribers self-service capabilities through a secure, customizable user interface directly from their Web site.

TeamShare Builds Alliance
TeamShare announced the addition of several new alliance partners this month. The TeamShare Alliance Program is designed to meet the needs of systems integrators, value-added resellers, consultants and vertical specialty companies that want to incorporate process management software into their product and service offerings. TeamTrack, TeamShare's Web-architected application platform, aims to help businesses track and resolve mission critical development and support issues. more »

iMakeNews Offers E-mail Service
iMakeNews is debuting iMakeNews e-PressRelease, a service for companies seeking an alternative to traditional postal mail for getting the word out to the press and their customers about a new product, event, achievement or special promotion. The iMakeNews e-PressRelease service was developed in response to a growing interest in e-mail as a marketing tool for companies needing to communicate with customers and press outlets on a regular basis.

Vignette And IBM Announce The Blue Pack
Vignette and IBM announced they will jointly market IBM's packaged e-infrastructure solutions with Vignette Content Suite V6. Blue Pack is a solution, eliminating the need to work with up to five different vendors to purchase and build out a total e-business solution.

Applix iCRM In New Languages
Applix announced that its Applix iCRM suite is now available in Japanese, Korean, and Standard and Simplified Chinese. Applix already provides these solutions in English, French and German.

SSPA Sponsorship Opportunities
The Service & Support Professionals Association (SSPA) announced the opportunity for vendors to become a Sponsor of the SSPA San Diego Summit, February 4-7, 2002 in San Diego, California. The SSPA Conferences offer opportunities to some of the vendors in the IT industry to showcase their products and services, face-to-face, to a select group of executives attending the conference. more »

Cubic Transportation Selects Metrix
Metrix announced that Cubic Transportation Systems has selected the Metrix 4 application suite to manage their field service and repair center operations. Prolog Systems was responsible for the sale and will be providing implementation services. more »

• Allergan Selects KANA
  
• Redecard Deploys MicroStrategy
  
• Peoples Bank Selects HNC
  
• Highmark Selects Teradata