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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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Convergys Announces Geneva 5.0
Convergys announced the release of version 5.0 of Geneva, its Active Revenue Management (ARM) software product. Geneva version 5.0 addresses the needs of Geneva's base of clients with new functionality and enhancements to the software's operability.

Blue Martini Integrated Analytics
Blue Martini announced the next generation of Blue Martini Integrated Analytics, which aims to provide companies with a unified view of their most profitable customers and channel partners. Underpinning each of the Blue Martini external customer relationship management (eCRM) applications, Blue Martini Integrated Analytics is comprised of an Analysis Portal, Discovery Tools, built-in Online Analytical Processing (OLAP), Analytics, and an automatically generated Data Warehouse.

What Your Customers Are Saying About You
Eyretel announces a new capability for call centres that enables management to analyse recordings of customer calls using natural language speech recognition technology. This analysis can be used to ensure that appropriate customer service is being delivered - as well as to identify issues and incidences of good and bad practice during customer calls. more »

Society Of Petroleum Engineers Selects Vignette
Vignette announced that the Society of Petroleum Engineers (SPE) has selected the Vignette Enterprise Application Portal (VEAP) as its foundation for a large-scale build-out and redesign of its Web site, www.spe.org. By migrating all of its online content to VEAP, SPE will take full advantage of the portal application's offerings in the areas of content management, personalization and collaboration to deploy a Web site that will enable members to interact and share resources more effectively.

Suncorp-Metway Selects Onyx
Onyx has been selected by Suncorp Metway, Australia's second-largest general insurance company and sixth largest bank. The company cited functionality, scalability and integration capabilities as prime drivers in choosing Onyx over other vendors.

M.A. Gedney Standardizes On PeopleSoft
PeopleSoft announced that consumer products manufacturer, M.A. Gedney Company has licensed PeopleSoft 8 pure internet enterprise applications. After evaluating its enterprise software requirements, Gedney determined that PeopleSoft would deliver the most integrated solution for managing its manufacturing process. more »

SSPA Partners With IDC
The Service & Support Professionals Association (SSPA) announced that IDC will provide content for the "Analyst Insight"- section of the SSPA Supportweek Infoletter. Distributed weekly to over 15,000 subscribers, Supportweek is a publication for service and support professionals in the IT Industry. more »

Pragmatech Ranked By Deloitte & Touche
Pragmatech announced that it ranked Number 268 on the 2001 Deloitte & Touche Technology Fast 500. Rankings are based on five-year percentage revenue growth from 1996-2000. Pragmatech experienced a 2,127 percent growth in revenue during this period. more »

Oracle In DM Review 100
Oracle announced that it has been ranked as the industry's number one vendor for data warehousing and business intelligence. According to DM Review's annual DM Review 100 product usage and vendor rating survey, Oracle ranked first among the market's most important business intelligence vendors based on the strength of its business intelligence, data warehousing, customer relationship and analytic application solutions. more »

ServiceWare Appoints VP
ServiceWare announced that Chuck Rudisill has been appointed vice president of business development and alliances, extending his leadership role within the organization. As vice president of business development and alliances, Rudisill will now be responsible for developing business opportunities and alliance partnerships for ServiceWare. more »

• Vision Standardizes On Siebel
  
• Aria Partners With Aspect
  
• NICE Receives Frost & Sullivan Award
  
• Witness Completes Validation On Aspect
  
• Avaya Leader In Latin America