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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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eWare Launches eWare3
eWare announces the launch of eWare3. eWare has developed a solution suited to the issues and concerns of the mid-sized company. eWare3 uses eWare's thin client infrastructure and can be accessed by entire organisations through standard web browsers on PCs or any internet ready hand-held device.

Epicor Announces New Version Of Vantage
Epicor announced enhancements to Vantage, Epicor's eManufacturing solution. Aimed at giving midmarket manufacturers more visibility into their operations, the enhanced Vantage solution features an Advanced Material Management module that provides tighter control over inventories and related costs.

M-Tech Announces Second Release Of ID-Synch
M-Tech Mercury Information Technology announced the beta release of ID-Synch V2, the system for provisioning and managing user accounts and IDs in enterprise networks. ID-Synch builds on M-Tech's password management technology - P-Synch - to provide an enterprise end-user management solution available. more »

Convergys Announces New User Interface
Convergys announced the availability of a new graphical user interface (GUI) for its ICOMS billing and customer care solution. Deployed and beta tested at Galaxy Cablevision the new user interface enables operators to improve customer care and reduce customer service representative (CSR) training requirements.

Oracle New Wins
Oracle announced new customer wins for Oracle E-Business Suite Online. New Oracle E-Business Suite Online customers include Karl Suss and Peach Direct. more »

Astea Selected For Citizen Relationship Management
Astea announced that the company has won a contract from Kent County Council, the local government authority in Kent, U.K., to implement iService components of Astea's AllianceEnterprise Suite. AllianceEnterprise will be used by the County's Technical Services Department, which provides a variety of inspection and repair services on computer hardware and peripherals, audio-visual appliances, gymnasium equipment, and fire extinguishers. more »

ServiceWare Participates With Vertical Solutions
Vertical Solutions announced that Premier Business Partner, ServiceWare, will be participating in VSI's CRM Pavilion and Theater at this year's Cincinnati ITEC on November 28th & 29th. ServiceWare will be presenting its WEB based knowledge management software for customer service and employee support. Coupled with VSI's PowerHelp Millennium, ServiceWare will be exhibiting a WEB based option for companies looking for a CRM solution for either internal or external contact / support management structures. more »

NICE Announces Recording Solution
NICE announced the release of NiceCall Focus, a recording solution for the small to medium sized market. NiceCall Focus is especially designed for smaller financial institutions and contact centers that have a requirement to record up to 32 channels. It features a centralized database for easy access to recordings from several remote locations.

Kanisa Joins SVA
The Service & Support Professionals Association (SSPA) announced that Kanisa has joined the SSPA Service Vendor Alliance (SVA), a membership organization dedicated to bringing IT support service buyers and sellers together online. more »

Seneca Introduces Program
Seneca announced its new Technology Incubator Program (TIP) to provide turnkey customer support for proprietary technology products. TIP enables clients to focus their resources on product development, sales, marketing, and core business issues with the assurance that their customers are receiving the best product and customer support.

Net Auction Goes Live With LivePerson
Gruvo has launched online with LivePerson Live Chat, a human touch approach to customer service. The auction site has all the basics available for potential sellers and bidders, plus revolutionary human friendly features like LivePerson Live Chat.

• Blue Cross Blue Shield Standardizes On Siebel
  
• Dresdner RCM Selects Pivotal
  
• Nextel Goes Live With Amdocs
  
• Vodacom Selects Convergys
  
• Fineco Selects MicroStrategy