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HAHT Commerce Suite 7.0
HAHT Commerce announced the general availability of its new HAHT Commerce Suite 7.0. HAHT Commerce Suite 7.0 combines the functionality manufacturers can use to reduce the complexity of coordinating and managing all customer-facing business processes across multiple channels.

Roxio Selects Banter and Peregrine
Roxio has selected Banter Self Help, Peregrine Email Management and Peregrine Customer Support for a combined solution to provide Roxio's customer support with a quick and accurate automated solution for managing customer email and Web based inquiries. more »

Relizon Completes Acquisition Of Epsilon
The Relizon Company announced that it has completed its $189 million cash acquisition of Epsilon, a marketing solutions provider headquartered in Burlington, Mass.

ExDesk.Com Launches Help Desk Solution
ExDesk.com launched its flagship product, ExDesk, an Application Service Provider (ASP) help desk solution for IT support personnel. ExDesk has been specifically designed to fill the void among IT and customer service support staffs for a low cost, highly configurable help desk solution.

iMakeNews Offers New E-mail Service
iMakeNews is debuting e-NewsRelease, a service for companies seeking an alternative to traditional postal mail for getting the word out to the press and their customers about a new product, event, achievement or special promotion. Using iMakeNews' specialized list-serve technology developed for its e-newsletter publishing service, the e-NewsRelease service enables a company to do this.

ClientSoft Selects Control-F1
ClientSoft has selected Control-F1 to play an integral part in ClientSoft's helpdesk infrastructure. Control-F1's eSupport solution will be used to support small, medium and large sized companies that have implemented ClientSoft's e-business solutions. more »

Nortel Unveils New Solution
Nortel announced commercial availability of a new solution designed to enable service providers to offer faster performance for wireless data users with no impact on service coverage. Called 'intelligent asymmetric radio solution,' this new offering combines Nortel Networks expertise in 'tuning' wireless networks based on CDMA digital technology with UMTS radio base station to increase downlink capacity from 30 to 100 percent.

Aspect Delivers Wireless Workforce Staffing
Aspect announced that Aspect eWorkforce Management version 6.0 allows for quick and easy wireless access to contact center performance information. With on-the-go access via personal digital assistants (PDAs) or mobile phone browsers, managers can review their contact centers' current staffing status and make decisions for improving service, increasing revenue, reducing payroll expenses and increasing staff productivity.

BEA Recieves STAR Award
The Service & Support Professionals Association (SSPA) announced that BEA Systems was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. BEA was honored for delivering technical support to their customers and presented with a 2001 STAR Award in the Most Improved category. more »

Citrix Selects Cynocom
Cynocom announced the deployment of iAsyst, an eSupport solution to allow Citrix Systems to handle it's sales and customer support inquiries rapidly and efficiently.

Davox Launches Program
Davox launched the Optimizer Program, a professional services offering that gives companies the opportunity to evaluate and improve the efficiency and productivity of existing contact center systems. Davox consultants will analyze Ensemble and Unison Call Management Systems in individual customer environments to develop strategies and procedures to enable customers to derive maximum return on contact center investments and realize immediate benefits.

• Outsourcing Contact Center Standardizes On NICE
  
• Editions Lamy Integrates Siebel
  
• Escalate Adds Muscle
  
• Wingcast Selects KANA
  
• SAS Helps Fingerhut