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LivePerson Engages Customers Online
LivePerson is introducing Live Engage, a new way to capture customer's attention online and increase sales during the upcoming holiday season. Live Engage enables companies to automatically send a timed, context sensitive, proactive chat invitation to website visitors.

Latest Version Of AnswerTree
The latest version of AnswerTree, the data mining software that aims to enable users to identify and target desirable groups of customers or constituents, is now available from SPSS. AnswerTree 3.0 is a release of the software to offer a client/server version for greater scalability and faster analysis of large data sets. AnswerTree also features evaluation graphs that provide summaries of segments for decision-making.

Vertical Solutions And Xerox Connect
Vertical Solutions announced that they will be co-sponsoring, with Xerox Connect, the CRM Pavilion and Theater at the Cincinnati ITEC on November, 28th & 29th. VSI and Xerox Connect will be presenting two forum discussion panels in the CRM Theater, "CRM -The Many Faces of CRM" and "What Happens When Your CRM Application Sunsets? Switch CRM Systems Successfully". more »

Trusco Capital Chooses Pragmatech
Pragmatech announced that Trusco Capital Management is implementing Pragmatech's suite of proposal automation solutions. Trusco Capital Management plans to use the software to streamline its RFP (request for proposal) response processes and optimize proposal quality. more »

Entigo And SAS Combine Products
Entigo and the SAS Institute announced an agreement to deliver an end-to-end warranty solution. The solution aims to help manufacturers streamline warranty management processes, improve the forecasting of warranty costs, reduce financial exposure and dealer claim fraud, recover monies due to supplier-failed components, improve problem identification and resolution cycle time, and improve product quality and customer satisfaction.

Kanisa 3.0
Kanisa announced the release of Kanisa 3.0, the latest version of its software solution, designed to improve the self-service experience for the enterprise and its customers. Kanisa 3.0 helps Kanisa's customers save money by avoiding and shortening support calls; make money with targeted cross-selling during the self-service process; and get smarter with analytics about customer interests and issues.

Formation Systems Launches Webinar Series
Formation Systems announced that it will launch the company's first Webinar on December 11 titled "Becoming a More Responsive R&D Organization - Speeding Time to Market with One Integrated Solution." The Webinar will outline key steps that R&D managers and compliance officers from companies in the Food and Consumer Packaged Goods industries can take to become a more responsive R&D organization, getting the right products out the door in record time.

Astea Partners With Sant
Astea announced that it has become a business partner with The Sant Corporation to embed Sant's sales proposal automation software into Astea's AllianceEnterprise Suite. The Sant software, which automates the generation of proposals, sales letters, RFP responses, and sales presentations, is being integrated into AllianceEnterprise iSalesMarketing and iProfessionalServices solutions. more »

Credit Suisse Selects KANA
KANA announced that Credit Suisse has implemented KANA Marketing software in Germany to personalize customer interactions and improve customer support operations while decreasing costs in the contact center.

Interactive Intelligence Offers Hosted Services
Interactive Intelligence launched a new communications services group on Oct. 1, 2001 designed to offer hosted inbound and outbound interactive voice response, and e-mail and Web auto response services to enterprises throughout North America and Europe. The services are being offered in response to the growing demand by enterprises for applications that enhance customer service, but that can be delivered quickly and without a significant investment in infrastructure and personnel.

SSPA Europe To Host London Executive Forum
The Service & Support Professionals Association (SSPA) and the SSPA Europe announced that the next SSPA Europe Executive Forum, January 15-16, 2002, will be held at the London Heathrow Marriott. The Executive Forum is designed as a series of forums where executives can gain insight into how other European service and support centers are dealing with some of the hottest issues of the day. more »

• Starwood Hotels & Resorts Implements Witness
  
• Surrey Sports Selects Aspect
  
• Ingenix Services Implements Siebel
  
• SITEL Partners In Mobile Connectivity Technology
  
• Syntellect Announces Million Dollar Order
  
• Ask Jeeves Voted Best Search Engine In UK