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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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Service Virtually Answers Emails For You
A new online service that claims to cut in half the time businesses spend replying to emails has been unveiled. SupportByEmail.com aims to bridge the gap between sending an impersonal automated response and needing to respond individually to every email received.

New Lead Management System
BlueRoads announced that it is defining a new category of enterprise software applications, called Enterprise Presales Management (EPM). The company was founded by two IT executives, Axel Schultze and Steve DeWindt. Axel Schultze was the founder of Computer 2000. Steve DeWindt established Intel's reseller channel and later was co-president of Computer 2000.

Analytics: Do Not Do CRM Without It
The Hurwitz Group released a new report entitled ``Analytics: Don't Do CRM Without It'' sponsored by Applix. The report, which outlines the competitive advantages companies can achieve through integrating CRM and business intelligence (BI), can be downloaded from www.applix.com.

CMSWatch Offers Content Management Training
CMSWatch announces the availability of an intensive, one-day, onsite CMS training course. Courses are led by Tony Byrne, CMSWatch Managing Editor and 12-year Internet industry veteran. See more at www.cmswatch.com/ContentManagement/Training/

Proximus Selects Chordiant
Chordiant announced that Proximus has chosen Chordiant as the platform for its marketing operations. Using the Chordiant solution, Proximus will increase its ability to develop an effective campaign management environment that allows the company to perform a multi-stage, ongoing dialogue with its customers. more »

E.piphany In Latin America
E.piphany announced market momentum in Latin America with a growing list of customers in a variety of vertical markets. Industry leaders such as ABN Amro, Banco Um, Datamidia, Grupo Aval, and Sony Latin America have recently chosen the E.piphany solution. more »

Think.com Brings Oracle To The Classroom
Oracle announced the launch of the next generation of Think.com. Think.com is an international online community and learning environment for students and educators around. Designed as a protected Web destination accessible to a select community, Think.com provides students with a global forum for sharing ideas, creating personal Web pages and collaborating on group projects. more »

iAsyst For Citrix
Cynocom has announced the deployment of its new eSupport solution, iAsyst for Citrix Systems that is expected to increase sales volume by 30%. The new solution provides tracking, escalation and automated control of each customer request through Citrix's helpdesk.

Support.com Issued Fifth Patent
Support.com announced that it has been issued its fifth technology patent from the United States Patent and Trademark Office. The new patent covers Support.com's SmartIssue technology and involves SmartIssue's system and method for automatically categorizing and characterizing data derived from computer-based systems. more »

• Roundarch Names CEO
  
• BroadVision Chooses FAST
  
• KPMG And Selectica Team
  
• Pivotal Achieves Results For Meridian
  
• Interactive Intelligence Agreement With Human Solution