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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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FINEOS Launches Solutions
FINEOS has released a set of web-enabled broker and agent portals designed for banking and insurance companies. The relationship and transactional management applications aim to provide tied and employed agents with secure, personalized and 24x7 self-service capability.

Witness New Strategy
Witness is announcing a new strategy for optimizing customer relationships via self-service. Witness Systems will extend its contact center recording capabilities to customer self-service interactions by delivering targeted solutions designed to help organizations optimize their self-service customer interaction channels. Leveraging its expertise in helping companies record and analyze assisted service contacts through the telephone, e-mail and Web chat, the first application in the company's new self-service strategy - eQuality Discover - is available this month.

deuxo Announces Optimization Solution
deuxo announced the release of Intelligent Optimization 5.0. The new version aims to provide analytic reporting, email creation and distribution mechanisms and enhanced optimization of sales leads, which were previously unavailable. more »

McGraw-Hill And Avaya Launch CRM
McGraw-Hill Lifetime Learning (MHLL) and Avaya announced the availability of ``Customer Relationship Management,'' the first course in an e-learning curriculum designed to enhance business performance, improve customer loyalty and lower staff turnover for customer contact centers. The complete, nine-series Contact Center Skills Curriculum provides contact center agents with skills to help establish long-term customer relationships and high quality communication in multi-media contact centers.

ePartners Introduces New Services
ePartners announced the launch of a set of services to help companies design, develop and deploy supplier enablement solutions. By leveraging ePartners Supplier Integration Services, customers can capitalize on business-to-business integration points, such as publishing catalogs, receiving electronic orders and allowing customer configuration of products. more »

Sarasota Health Care Selects PeopleSoft
PeopleSoft announced that Sarasota Memorial Health Care System has selected HealtheValue. Designed specifically for the healthcare industry, HealtheValue includes internet applications for Materials Management, Financial Management, and Human Resources (HR) Management, as well as consulting, training and implementation services. more »

Oracle Trade Management
Oracle unveiled Oracle Trade Management, a new application of the Oracle E-Business Suite that aims to help companies change how they manage trade promotions, claims and deductions and funds management. Oracle Trade Management aims to increase the efficiencies of managing trade promotions by optimizing trade promotions and claims management across the trade management demand chain. more »

Blue Pumpkin Selects Board Of Director
Blue Pumpkin announced it has appointed Nicholas G. Moore to the company's board of directors. Previously with PricewaterhouseCoopers, Moore held the positions of chief executive officer for two years and global chairman for three years. more »

SSPA And Intraware Premiere SVA Booklet
The Service & Support Professionals Association (SSPA) and Intraware announced the release of the first- SVA Vendor Profile Booklet. The Booklets consist of quick read, bite-sized nuggets of information highlighting a specific SSPA Service Vendor Alliance (SVA) Member. more »

Onyx Congratulates Arizona Diamondbacks
Onyx congratulated the Arizona Diamondbacks on its success in winning the 2001 Major League Baseball World Series. The Diamondbacks have also implemented its CRM solution from Onyx Software, using it to drive sales, increase revenue, maximize marketing and sponsorship campaigns, and improve customer service and support.

Control-F1 Wins Award
Control-F1 announced that its solution has been selected as a winner of the Lotus Advisor Excellence Awards. Control-F1 was awarded the Lotus Advisor Magazine Excellence Award for the use of its solutions at Cromwell & Associates, a Frontrange Solutions Business Partner. more »

• Blue Martini Strengthens European Presence
  
• mySAP Technology For Open Integration
  
• Percussion Lowers Cost Of Ownership
  
• Solucient Selects BroadVision
  
• Riggs Bank Deploys PegaCRM
  
• Sitel Expands Agreement With Genesis