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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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Banter Announces QuickStart
Banter announced QuickStart, a program designed to install Banter Self Help, a self-service application, on customer or employee-facing Web sites in less than 15 days. Using Banter Self Help, websites can automatically reply to end-user questions with speed and accuracy, aiming to reduce stress on other support channels and increase customer satisfaction. more »

Saleslogix Provides Microsoft Outlook Integration
Interact Commerce announced the availability of SalesLogix version 5.2 featuring Advanced Outlook Integration and SalesLogix KnowledgeSync. SalesLogix v5.2 aims to enable users to capitalize on their SalesLogix data, making them more efficient with daily tasks such as e-mail and calendaring and more effective when collaborating with non-SalesLogix users. more »

SafeHarbor For Adobe
SafeHarbor announced it has launched customer service for eight software products for Adobe Systems Incorporated. For Adobe, SafeHarbor provides a customized Web self-help support environment, including problem determination tools such as a Troubleshooting Guide, which helps users find product information. more »

Sellution Introduces Sellution/Pro
Sellution announced the availability of its new Sellution/Pro system for individuals wanting to learn advanced selling skills and methods and for improving personal sales effectiveness. Sellution/Pro teaches individuals how to sell using a process-based approach to selling and provides them with the specific sales planning and sales support tools they need to more effectively sell new business and apply what they are learning to their actual sales opportunities.

Cox Implements Viadyne
Viadyne announced that Cox Communications has selected and implemented Viadyne's viaTIL IT Service Management solution. Cox Communications has completed the implementation of viaTIL suite, enabling Cox to fast-track their implementation of the IT Service Management Information Technology Infrastructure Library (ITIL) processes for IT service delivery and service support. With viaTIL's ITIL compliance and process base, Cox was able to leverage their investment and deploy technology to support, automate, and integrate in less than 65 days. more »

ServiceWare Adds Support For Solaris
ServiceWare announced the availability of its product, eService Suite, on Sun Microsystem's Solaris 8 operating system. ServiceWare now supports Solaris, Windows 2000 and NT operating environments to provide customers greater flexibility and security when implementing its solutions. more »

Acxiom Rolls Out Opticx 2.0
Acxiom announced the release of Opticx 2.0, an expanded version of its data analysis process, now packed with new features that allow companies to get a snapshot of the quality of their data, to compare that quality against industry benchmarks, and to calculate their projected return on investment by correcting their data quality issues.

PeopleSoft Campus Portal Gains Acceptance
PeopleSoft announced that customers are adopting the PeopleSoft Campus Portal. Developed using PeopleSoft's portal technology, the PeopleSoft Campus Portal is a pre-built, role-based enterprise portal for higher education. New portal customers include: Massachusetts Bay Community College, Regents of the University of CA Berkeley, Santa Clara University, 7 colleges within the California State University system, and all twelve campuses of the University System of Maryland (USM). more »

Motive Announces Siebel Validation
Motive announced that the integration of Motive's ServiceNet Platform version 4 has officially been validated with Siebel eBusiness Applications, version 6.0. Siebel 7 allows organizations to manage, synchronize and coordinate all customer touch points across the Web, call center, field sales and service personnel, and partner channels. more »

Motient, Metrix And Novarra Team
Motient, Metrix, and Novarra introduced at the Association for Services Management International (AFSMI) World Conference & Exposition, a wireless field service solution that enables access to elements of the field service process from handheld devices. This solution provides organizations the capability to connect their field service professionals to the eProductService application suite from Metrix over the Motient network. more »

• Blue Martini Names President
  
• ePartners Wins Award
  
• Avaya Signs Agreement With Accenture
  
• Tomen Selects Convergys
  
• Applix Continues To Win Customers
  
• Xchange With New Initiatives