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x.eye Delivers Platform
x.eye announced the completion of scalability testing for the company's flagship product, x.eye.wealth.manager. Scalability testing determined that x.eye.wealth.manager can process more than one million financial transactions per hour, run more than 7,500 reports per hour, and support more than 20,000 users with 50 percent concurrency.

Webhelp Announces ARENA.NET Support
Webhelp announced ARENA.NET -- a multi-modal contact center solution -- the latest addition to the ARENA eCRM suite of technology products. This solution aims to enable Webhelp to extend its customer service and support technology to the Windows XP operating system, providing users of Windows XP with access to live help. more »

Peregrine Launches Xanadu
Peregrine introduced Xanadu, a breakthrough IT asset management appliance designed for small-to-midsize businesses. Peregrine simultaneously announced it has established the Xanadu Business Group, which is dedicated to developing relationships with channel partners to serve SMB customers.

John I. Haas Using Oracle
Oracle announced that John I. Haas has reduced the cost of running Oracle applications by 20% using Oracle E-Business Suite Online, delivered as an online service. Haas replaced disparate legacy systems with Oracle's E-Business Suite Online to centralize data and standardize business processes across its six regional locations. more »

Netegrity SRM Platform
Netegrity unveiled a strategy for Secure Relationship Management (SRM), and outlined product plans to deliver a SRM platform. The SRM platform integrates access control, single sign-on, identity management, portal, and provisioning services for building, managing, and delivering interactive e-business portals.

BenchmarkPortal And Support Performance Unite
BenchmarkPortal and Support Performance are teaming to deliver Best Practices Metrics across the spectrum of Contact Center operations. A formal announcement will be made at the DCI Advanced Conference for Help Desk Professionals on October 25th in Las Vegas.

US Air Force Selects BroadVision
BroadVision announced that the US Air Force has selected BroadVision's suite of enterprise self-service applications -- including BroadVision InfoExchange Portal -- to power their enterprise-wide portal initiatives. The Air Force Version 3 portal will serve all 1.2 million US Air Force personnel and provide them with access to a wide variety of information and services.

Mitchell Wins STAR Award
The Service & Support Professionals Association (SSPA) announced that Mitchell International was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. Chosen as the best in what they do, Mitchell International was honored for delivering technical support to their customers and presented with a 2001 STAR Award in the Sustained Performance category. more »

Peregrine Uses Marimba
Marimba and Peregrine announced an agreement to embed Marimba's technology for ``version-less'' upgrades in Xanadu, an IT asset management appliance for small and midsize businesses. Marimba's Embedded Management product family enables companies to improve the quality of service to their customers and channel partners by delivering and managing upgrades, transforming software applications from static products into dynamic services.

Teradata CRM Alliance With Cap Gemini
Teradata announced that its CRM division will serve as a preferred analytical technology partner for Cap Gemini Ernst & Young U.S. LLC's CRM practice in North America. The agreement is designed to make CRM applications smarter across all customer touchpoints through the combination of Teradata's analytical CRM solution and Cap Gemini Ernst & Young's integration skills and CRM practice.

• Alerts Supports Siebel
  
• Vocus Wins Award
  
• TeleTech Wins Agreement
  
• PacifiCorp Selects eQuality
  
• OutSmart Chosen By Alogent