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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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newScale Launches REQUESTCENTER 2
newScale announced version 2 of RequestCenter. Starbucks and Grupo Vitro have begun using newScale's RequestCenter to automate their shared services delivery. newScale's RequestCenter allows companies to automate the service delivery chain with an integrated web based system.

Banter Customer Service Response
Banter announced the first stand-alone version of Banter Self Help, Version 1.5. This self-service application enables customers or employee-facing Web sites to automatically reply to end user questions. more »

Hipbone Unveils Platform
Hipbone launched a new interaction platform targeted at companies that sell high-cost high-touch products and services via the Web. Branded under the name Synetry, Hipbone's interaction platform strengthens Hipbone's position as a solutions provider within the live customer interaction sector through security and fraud prevention capabilities, and an architecture that provides scalability and increased adaptability with legacy CRM and contact center solutions.

Oracle Mobile
Oracle announced that it offers centralized management of both online and offline mobile applications. With the offline mobile application management capabilities in Oracle9i Application Server, customers can now centrally manage mobile applications running in a connected mode on Oracle9i Application Server and in a disconnected mode on Oracle9i Lite -- Oracle's offline mobile application deployment solution. more »

New Hyperion Features
Hyperion is enabling enterprises to better measure performance and drive profitability with the introduction of enhancements to the company's analytical platform. New features built into Hyperion Essbase 6.2 and Hyperion Application Builder 2.0 aim to improve ease of use, data integration and scalability.

Chordiant Helps Thomson
Chordiant announced that the Thomson Travel Group has selected Chordiant's Marketing Director Solution as the foundation from which to drive targeted marketing campaigns. Chordiant Marketing Director, a key component of Chordiant's Unifying CRM Solution, will be initially deployed in the Thomson Holidays and Portland Direct divisions of the Thomson Travel Group and then rolled out to other divisions within the group. more »

City Of Chicago With BroadVision
BroadVision announced that the City of Chicago has standardized on BroadVision's suite of enterprise self-service applications -- including BroadVision InfoExchange Portal, BroadVision Billing -- to power a variety of e-government initiatives. The first initiative is an online bill payment system that will allow citizens and businesses to pay a variety of fees and debts owed the city.

Teradata CRM For French Banks
The regional member banks of French banking conglomerate La Caisse Nationale des Caisses d'Epargne in Alsace and Lorraine Nord have selected Teradata to provide their CRM solution. The CRM solution is designed to improve knowledge of customers for a higher degree of personalization, improve selection and targeting criteria of campaigns, and increase the efficiency of marketing operations.

SAP Supports African Convention
SAP's CEO and co-founder Hasso Plattner announced that his company was committed to providing funding and assistance to the convention. The convention aims to promote business integrity and transparency as a basis for sustainable development. SAP produces software solutions that help make business processes transparent and efficient, and therefore identifies with the convention's mission.

Schwans Selects Witness
Witness Systems announced that Schwan's Sales Enterprises has selected its eQuality software to enhance the quality and consistency of its customer interactions and increase sales. Schwan's is deploying eQuality to support operations at its two contact centers in Marshall and Lake Wilson, Minn. Schwan's Call Center manages over 20,000 inbound and outbound calls on a daily basis.

• Deloitte Consulting Announces Support For Siebel
  
• Group 1 Enhances DOC1 Suite
  
• TeleTech Singapore Implements NICE
  
• Metcash Adopts Blue Martini
  
• Convergys Joins Kabira
  
• Nortel Networks With 724 Solutions