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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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Sellution Announces REAL INSIGHT
Sellution Services announced the availability of its new REAL INSIGHT service. The service is designed to ensure that companies gain on-going awareness about the trends, satisfaction levels, perceptions and loyalties of their existing customers and how these findings will affect the future performance of their businesses.

FootPrints Asset Management
UniPress announced FootPrints Asset Management. FootPrints Asset Management offers an add-on module to FootPrints, UniPress' 100% web-based help desk and issue management solution. FootPrints Asset Management works with FootPrints to identify and locate assets across the organization, and provide access to automatic information about PCs and other network assets. more »

Epicor Announces eProject 5.0
Epicor announced the release of Epicor eProject 5.0. Epicor eProject 5.0 delivers a solution to the midmarket service enterprise by combining front office CRM, back office financial and eBusiness applications to extend beyond traditional PSA functionality.

Envision Telephony Click2Coach
Envision Telephony announced it has now licensed its Click2Coach software to more than 65,000 users, entering new global markets and playing a role in improving contact center service levels in businesses around the world. Click2Coach has been embraced by companies that understand the role of their contact center agents for building and retaining a loyal customer base. more »

Astea Debuts Alliance PocketPC
Astea announced that the Company will demonstrate a new product offering, Alliance PocketPC for Sales, at the AFSMI 31st World Conference and Exhibition in Anaheim, California on October 28-30. Alliance PocketPC for Sales extends sales force automation to a wireless handheld application that shares information with Astea's AllianceEnterprise CRM Suite. more »

HP And i2 To Deliver
Hewlett-Packard and i2 Technologies announced an agreement to provide HP and i2 customers and trading partners with solutions for private marketplaces and i2 Supplier Relationship Management (SRM). Private marketplaces give companies the ability to collaborate with their suppliers to reduce overall inventory costs and provide increased visibility throughout the supply chain. SRM enables companies and their suppliers to collaborate to create and manufacture cost-effective products faster.

Avaya And Accenture Form Alliance
Avaya and Accenture announced a CRM alliance to deliver contact center business solutions to help enterprises increase operational efficiency, enhance and retain customer relationships and support revenue growth. This alliance brings together Accenture's market prominence in CRM consulting and business integration services with Avaya's leadership in CRM solutions and Internet Protocol (IP) communications.

Support.com Re-Invents Customer Care
Support.com announced dual customer care initiatives - the Support.com Global Center of Expertise and the Expert Exchange support portal. Both initiatives, launched to drive customer collaboration and support, are designed to elevate the level of expertise among users and advance the benefits afforded by Support.com's technology. more »

ePeople Selected By Openwave
ePeople announced that Openwave Systems has selected ePeople to power its Openwave Developer Web Support. The ePeople solution is enabling Openwave to resolve issues, helping developers to maximize their time building applications rather than waiting for answers. more »

Aprimo Repeats Growth
Aprimo has announced that its third quarter revenues grew 42 percent sequentially over its previous quarter, continuing its momentum of record performances for quarterly growth. Some of the companies signing on as new customers in the third quarter include: Amway, GM, Pfizer, Bank of America, Ernst & Young, Compaq Computer, Delta Faucet, Nedcor and Peugeot. more »

ASI Wins STAR Award
The Service & Support Professionals Association (SSPA) announced that Advanced Solutions International (ASI) was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. more »

• Witness With Siebel
  
• Choice Hotels Selects Unica
  
• GlaxoSmithKline With Help From Micromass
  
• Maaya With Verity
  
• Hyperion Names New President
  
• Callaway Golf Selects TISCOR
  
• Steelcase Selects Firepond