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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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USNet Introduces CallTrac
USNet introduced its CRM system, known as CallTrac. The software program is used to keep track of technicians' abilities and performance, maintain up-to-date records, assure handling of service calls, and prepare customized reports and analyses.

Teradata Announces University Network
Teradata announced the launch of the Teradata University Network, an on-line educational resource for global university professors who teach classes on data warehousing, database management and other related technology courses.

Genesys With PeopleSoft
Genesys announced an alliance with PeopleSoft aimed at integration between the PeopleSoft 8 CRM and Genesys contact center offerings. The goal of the partnership is to offer customers a solution that manages customer interactions via all communication channels including Voice, E-mail and the Web. more »

Blue Martini Alliance With Conchango
Blue Martini and Conchango announced an alliance to deliver solutions to retailers, consumer goods manufacturers and financial services providers throughout the United Kingdom, United States and Germany. Conchango selected the Blue Martini eCRM application suite to power Debenhams' retail site with catalog, content management, marketing campaigns, transaction, analysis and personalization capabilities.

Gold Systems To Integrate Aspect
Aspect announced that Gold Systems has joined the Aspect Partner Program as a certified systems integrator. As a consulting partner, Gold Systems will concentrate on delivering Aspect self-service solutions to enterprise customers across several industries.

Unica And IBM Sponsor Webinar
Unica announced that Carol Meyers, vice president, Marketing and Bruce Weed, manager, Data Management Channels, I IBM Software Group will present "Building the ROI Business Case" on Tuesday, October 23, 12:15 PM at www.unicacorp.com/news/events.htm.

Support.com Announces New Version
Support.com announced version 5.5 of its Resolution Suite. Resolution Suite 5.5 delivers value through increased speed and precision of problem resolution, coupled with management tools and insights to constantly improve a company's service and support environment. more »

Entigo Selected By Carrier
Entigo announced that its Entigo Warranty software has been licensed by Carrier to provide an eBusiness solution for warranty claims management. With Entigo Warranty, Carrier consumers, dealers, distributors, and internal resources will be able to register products, process claims, and track claim status throughout the warranty claim registration and approval process.

Peregrine And Unitopia Win Customers
Peregrine Systems and Unitopia announced the addition of 12 new B2B customers in Taiwan: ADI, Arima, Delta Electronics, Micro-Star International, SAC, SAMPO Technology, TDK Taiwan, Taisil, Twinhead, VIA, Winbond and Wintech.

SWIFT Wins STAR Award
The Service & Support Professionals Association (SSPA) announced that S.W.I.F.T. was recognized for their customer service excellence with an SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. Chosen as the best in what they do, S.W.I.F.T. was honored for delivering exemplary technical support to their customers and presented with a 2001 STAR Award in the Mission Critical Support category. more »

• Inforte Supports Siebel
  
• HDI Appoints Chairman
  
• Knowlagent Hires CEO
  
• TISCOR Automates Guard Tour Inspections
  
• My California Wins Award