Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and receive a FREE online "CRM Readiness Assessment Tool" from Axon Consulting. Subscribe Now!

QuickAddress Unveils Product
QuickAddress has unveiled a new web-based product. QuickAddress for the Web now offers any company website a system for capture of customer mailing data.

Peppers And Rogers Group Consulting For Teradata
Teradata announced that Peppers and Rogers Group will provide its consulting offerings as part of the Teradata CRM division's implementation services. Peppers and Rogers Group will provide support for any Teradata customer or prospect who has concerns regarding return-on-investment, ease of adoption, CRM-readiness or simply wants to jump-start an existing CRM implementation effort. more »

Logical Releases logicalMSGateway
Logical announces the release of logicalMSGateway for multi site Call Centers. logicalMSGateway facilitates the implementation of integrated voice/data routing between call centers at different locations. Call Center developers and managers can use logicalMSGateway to improve customer service levels while maintaining existing telephony and CTI systems.

ISS Selects TSC For PeopleSoft 8
Technology Solutions Company (TSC) announced that it has been selected by Internet Security Systems (ISS) to implement PeopleSoft's Human Resources Management solution. ISS will be able to manage its human resources business processes on-line, from web-based recruiting and selection to benefits enrollment to compensation and performance management. PeopleSoft's web interface and employee/manager self-service access to HR information will enable ISS to manage and report employee profile data on a real-time basis for all locations. more »

Motive Automates Service For WaCA
Motive announced that it is providing Warranty Corporation of America (WaCA) an Internet-based service solution named "Digital LifeLine" for customers who purchase PC Extended Service Contracts through WaCA. WaCA has deployed Motive's ServiceNet Platform to automate the service experience for PC users who purchase computers from WaCA affiliated stores and manufacturers. WaCA currently provides assistance to PC customers via traditional call centers that can be accessed by a toll-free number. more »

Oracle And Documentum Deliver
Oracle announced the availability of an enterprise content management solution based on Documentum 4i eBusiness Platform and Oracle9i Application Server. This integration leverages the enterprise content management capabilities of Documentum 4i and the Oracle9i Application Server to provide a solution for enterprise content management.

SSPA New Membership Dues Planner
The Service & Support Professionals Association (SSPA) announced the launch of the new online Membership Dues Planner. The Dues Planner aims to allow new members and current members renewing their membership to plan for the coming year and save up to 40% on various other offerings. more »

Metrix Delivers ROI
While many companies are struggling to find additional revenue generating opportunities, clients of Metrix are getting results using the Contracts &Warranties Management module offered by Metrix as a stand-alone solution or as part of an overall eProductService application suite. more »

TECHMAR Receives Recognition
TECHMAR has been named one of America's entrepreneurial growth leaders by Inc magazine, which this week released its annual ranking of the Inc 500, the nation's fastest-growing private companies. Started in 1982, the Inc 500 ranks the nation's leading entrepreneurial firms according to sales growth over the previous five years. more »

Overture And Ask Jeeves Expand Relationship
Overture Services, formerly GoTo, announced that it will provide additional search results to the millions of users of Ask Jeeves and the DirectHit Network. Under the new implementation, up to five of Overture's relevant search results will now be available in a more prominent position on the Ask Jeeves results page.

• Deloitte & Touche And Roundarch For Invacare
  
• Green Flag Goes Live With Genesys
  
• e-Security And Peregrine Together
  
• Cruise Line Adopts Syntellect
  
• PRI Automation And eMation Partner
  
• Aspect Partners With IAC