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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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Aspect Announces CRM Self-Service v.6.0
Aspect announced the release of Aspect Customer Self-Service version 6.0. This software enables deployment of voice recognition technology in a customer contact center environment as well as data integration, so users will be able to complete complex transactions without the need for live assistance.

Amdocs Launches Mobile Enabler
Amdocs announced the availability of its Mobile Enabler product. Built for incumbent mobile operators, Amdocs Mobile Enabler is deployed alongside existing customer care and billing systems to enable revenue generation from mobile and IP services.

HP With Motive And Primus
Motive and Primus announce that they are hosting a webinar titled "Serving HP Customers -- A Motive/Primus Integration". It is taking place Wednesday, October 17, 2001 from 1:00 - 2:00 pm EDT. more »

Teradata Customer Learning Environment
Teradata announced the launch of the Teradata Education Network, a web-enabled learning environment for customers. The network offers self-paced, web-based training, live virtual classes over the internet, hosted educational chats, a reference library and message boards.

Sage Broadens Service Offerings
SAGE Results announced that it will broaden its service offerings to include change management assessment tools as the result of its new affiliation with Leadership Management. SAGE Results currently specializes in four primary practice areas of consulting, including improvements and certification; human services optimization; new product evaluations, implementation and integration; organizational consulting and program management.

IEX Selected By Yourhomedirect.com
IEX announced that Yourhomedirect.com (YHD) Realty selected TotalView SC to improve productivity and optimize resources for its contact center in New Jersey. TotalView runs on a Windows or Unix Platform. The small center package delivers enterprise functionality at a price that fits the budget of a small contact center. more »

Teradata For CRM At Duke
The Teradata Center for CRM, executing on the vision created by the partnership between Duke University and Teradata, a division of NCR, in September 2000 -- has taken strides to support the practical applications of CRM in business through global research and learning. The center, in cooperation with Duke's open- enrollment executive education program -- which is taught at the Fuqua School of Business -- will hold its first CRM executive program in November 2001. The course will share insight into one-to-one relationship management, customer acquisition, retention and loyalty and various other CRM organizational and implementation issues.

Great Plains Receives STAR Award
The Service & Support Professionals Association (SSPA) announced that Microsoft Great Plains Business Solutions was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. more »

NativeMinds Solaris Version Of NeuroServer
NativeMinds announced the availability of its flagship product, NeuroServer, for Sun Microsystems's Solaris platform. The support for Solaris expands the enterprise capabilities of NeuroServer, used by Fortune 1000 companies to resolve customer inquiries on corporate Web sites and intranets via automatic natural language response. more »

Credit Suisse Implements PeopleSoft
Credit Suisse Group has implemented PeopleSoft 8 Financials in a general ledger project in the financial services industry. PeopleSoft 8 Financials was implemented simultaneously on the IT platform of the Banking Business Units of Credit Suisse Group in Switzerland as well as on the global IT platform of Credit Suisse First Boston. more »

NICE Announces Aviation Security At AVSEC
NICE Systems announced an initiative to provide a suite of open standards-based solutions tailored to the security needs of the aviation industry - both on the ground and in the air. Details of this initiative will be shared with airline and airport management, law enforcement and government agencies, and consultants at AVSEC (Aviation Security Conference) beginning Wednesday, October 17 in Atlanta, Georgia.

• Selectica With Blue Cross And Blue Shield
  
• Business Objects Deploys QUIQ Connect
  
• Edify Helps Echostar Manage Growth
  
• Green Flag Group Goes Live With Genesys
  
• Noble Hires Director