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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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IntraNext Announces NextSys 5.0
IntraNext announces the market launch of NextSys Desktop Suite 5.0, providing CTI capabilities for traditional and multi-channel customer contact centers. The NextSys Desktop Suite provides call centers with CTI capability for increasing call center performance and customer satisfaction. more »

Courion Self-Service Identity Management Suite
Courion introduced its new Identity Management Suite. With Courion's Identity Management Suite, companies can benefit from lower user support costs, more efficient administration and tighter security, while their employees, business partners and customers will benefit from faster service and enhanced privacy. more »

Aspect Introduces CSS 6.0
Aspect Communications introduces CSS 6.0. CSS 6.0 is voiceprint enabled self-service CRM software that allows customers to conduct secure transactions without ever using a keypad or speaking to an operator.

1to1 Chooses BroadVision
BroadVision announced that Peppers and Rogers Group has launched a new version of their website, www.1to1.com. The firm chose BroadVision technology to help develop an improved site that demonstrates how one-to-one functionality provides greater value to customers. more »

ClientLogic Recognized
The Service & Support Professionals Association (SSPA) announced that ClientLogic was recognized for their customer service excellence with an SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. more »

P&G Chooses Support.com
Support.com announced that The Procter & Gamble Company has selected Support.com's technology to automate and deliver support and service solutions to its global workforce. more »

Alamance Selects FootPrints
UniPress announced that Alamance Regional Medical Center is using the FootPrints web-based help desk and issue management software to centralize and automate internal help desk activities, and to track and manage projects for internal network systems. more »

Quadstone Announces Enhancement
Quadstone announced the addition of real-time scoring and rule management capabilities to the Quadstone System with the launch of Actionhouse:RT (RealTime). This latest extension to the Quadstone product line supports real-time marketing responses to customer interactions.

Magma Launches Workbench
Magma launched Magma Migration Workbench - a package of methodologies and toolkit designed and developed to accelerate migration of data and applications from NCR Teradata to Oracle. The solution is specifically developed and initiated for companies that migrate their data warehouse from NCR's Teradata to Oracle 8i/9i database.

ePartners Captures Award From Great Plains
ePartners has been selected by Microsoft Great Plains as its 2001 Global Partner of the Year. ePartners received the honor during Stampede 2001, Microsoft Great Plains' 16th annual conference for its global value added resellers, consultants, systems integrators and solution developers. more »

GeoQuest Wins STAR Award
The SSPA announced that GeoQuest was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. more »

• Siemens To Build Wireless With mySAP
  
• Dai-ich Insurance Selects KANA
  
• Knowlagent Inks Deal With AAA
  
• Infowavz Announces Expansion Into BPM
  
• Medical Practices With SmartTalk Express
  
• Magic Software For Pratt & Whitney
  
• Serono Chooses Siebel
  
• Entigo Wins Award