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Teradata Introduces CRM Solution
Teradata and Cohen Brown Management Group introduced Retention Manager. Retention Manager is a CRM solution leveraging the combination of technology with consulting and behavioral training services to address core deposit growth and retention.

Primus Partnership With Compaq
Primus announced an alliance with Compaq Global Services to re-sell Primus eServer and eSupport to Compaq's customers. Compaq also will distribute Primus applications through its value-added reseller channels. more »

Convergys Announces Solutions
Convergys announced the availability of enhanced customer service and technical support programs designed to support the unique customer care needs of e-service providers. These programs aim to enable an integrated view of a customer's contact history, including e-mail and phone contacts, and help improve call-handling efficiency.

NativeMinds Solaris Version Of NeuroServer
NativeMinds announced the availability of its product, NeuroServer, for Sun Microsystems's Solaris platform. Responding to increasing demand for Unix-based Web self-service solutions, NativeMinds now makes it possible to develop new virtual reps for the Solaris platform and migrate existing virtual service reps to Solaris environments. more »

Customer 360 Conference & Expo
Key3Media announced that Customer 360 Conference & Expo Fall 2001, running November 12-15, 2001, will hold its expo at the Las Vegas Hilton and its conference program at the MGM Conference Center in Las Vegas, Nevada. Customer 360 Conference & Expo Fall 2001 will be held alongside COMDEX Fall 2001. more »

FrontRange And iOra Link Up
FrontRange and iOra announced that iOra's Mobile Intranet has been selected as an add-on to FrontRange GoldMine 5.5 customer management software iOra Mobile Intranet will enable enterprises using GoldMine to distribute documents to mobile users via high-speed synchronization over low-bandwidth dial-up and wireless connections. more »

European Investment Bank Deploys PeopleSoft
PeopleSoft announced the European Investment Bank (EIB) has completed an implementation of PeopleSoft 8 Global Payroll. EIB chose PeopleSoft's Internet Global Payroll solution to meet its international payroll requirements. more »

Akamai And IBM Services
Akamai and IBM announced Internet infrastructure services that will combine IBM's WebSphere e-infrastructure software, Web-hosting and content delivery for enterprises that use Akamai's network of servers. Akamai and IBM plan to collaborate on ways to use IBM's WebSphere e-infrastructure software to manage transactions and speed deployment of e-business applications on Akamai's global network.

Oracle Announces Software License For ISVs
Oracle announced a new licensing model for Independent Software Vendors (ISVs). The new Oracle Embedded Software License provides a pricing model that applies to Oracle's entire technology platform. It is designed for ISVs who embed Oracle platform technology into their software solutions. more »

Telvista Wins STAR Award
The Service & Support Professionals Association (SSPA) announced that Telvista was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. more »

Ventaso Provides For E*TRADE
Ventaso announced that it has signed an agreement with E*TRADE Business Solutions to provide a sales and marketing solution designed to improve the delivery and distribution of customized one-to-one selling communications to sales associates. Ventaso provides E*TRADE Business Solutions with a marketing platform that links static sales materials to prospects' purchasing needs, to deliver messaging.

• Nortel Drives Innovation With Intelligent Internet
  
• VanCity Using Siebel
  
• MarketSoft Hires VP