Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and get a FREE WHITE PAPER written by Winton Churchill of SupplyAccess, Inc. on "7 Fatal Mistakes When Selecting B2B Solutions...and How to Avoid Them". Subscribe Now!

GoldMine FrontOffice Integrates With HEAT
GoldMine FrontOffice customers are now able to choose their HEAT support product for the GoldMine FrontOffice suite, and can select either the latest release of HEAT service and support software, designed for the more robust customer service center, or HEAT PowerDesk developed for the entry-level service desk. more »

PeopleSoft Expands HRMS Solution
PeopleSoft announced new Global Payroll functionality for its Human Resources Management (HRMS) solution. Further strengthening PeopleSoft's pure internet HRMS product suite, the additional country-specific payroll functionality will provide customers with Global Payroll support for Italy, Spain, Mexico, Australia, Hong Kong and Japan. more »

30/30 Vision Launches E-CRM Consultancy
30/30 Vision has launched a new consulting division to help provide clarity to the CRM and e-CRM implementation process. The methodology and 30/30's approach to e-CRM is reflected in a booklet freely available at www.3030vision.com entitled "The 29 Most Common Mistakes in Selecting and Implementing eCRM."

Best-Practices Report
What makes a successful Web site? Why are one-to-one Web strategies critical to a company's ROI? Can the promise of cutting-edge technology be delivered without them? These and other Questions are answered by META Group and Peppers and Rogers Group in its fifth report on one-to-one strategy, titled "One to One Web Best Practices." more »

Oracle And Interwoven Deliver Solution
Oracle announced the availability of a content infrastructure solution based on Interwoven, TeamSite and Oracle9i Application Server. Driven by joint customer demand, this integrated solution consisting of Oracle9i Application Server and TeamSite provides customers with the ability to aggregate, manage and distribute content for business-critical Websites. more »

iBackOffice Selects Control-F1
Control-F1 announced that iBackOffice has chosen Control-F1 as part of its eSupport solution. Control-F1 will be part of a support suite offered to iBackOffice clients, and a component of a support package offered to iBackOffice's broadband clients. more »

KANA Awarded Best Of Show
KANA announced that KANA Contact Center has been chosen by CUSTOMER Support Management magazine, as a winner of the fourth-annual ICCM/CRM Solutions "Best of Show Award." CUSTOMER Support Management chose KANA's products because of their ability to create customer experiences that result in increased customer satisfaction and loyalty while decreasing contact center costs and increasing overall ROI.

Pragmatech Wins Award
Pragmatech has been ranked #112 on the 2001 Inc 500 list of America's fastest-growing privately held companies. The company achieved 2,127 percent growth in the past five years, with sales growing from $328,200 in 1996 to $7,304,000 in 2000. more »

Comm-Tract Selects Astea
Astea announced that Comm-Tract has selected Astea's AllianceEnterprise Suite to manage its business processes. The Astea software solution aims to integrate and automate Comm-Tract's sales force automation, project management, customer service, field service and depot repair. Capabilities include remote system access for over 100 mobile sales and service employees, an Internet portal for Comm-Tract's customers to more easily track the status of work performed on their behalf. more »

Mentor In STAR Hall Of Fame
The Service & Support Professionals Association (SSPA) announced that Mentor Graphics was recognized for its customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Hall of Fame- Lifetime Achievement Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. more »

• France Telecom Launches BroadVision
  
• Onyx For Microsoft Pocket PC
  
• Siebel Makes Investment In SPSS
  
• HealthGuard Of Lancaster Selects Outlaw
  
• Pegasystems And Misys With Joint Offering