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PeopleSoft With New CRM Product Framework
PeopleSoft announced a new product framework for developing pure internet CRM industry solutions. PeopleSoft 8 CRM industry solutions will be a vertical market CRM application based on a single product framework with no separate industry codelines. The first of these industry-specific CRM solutions is PeopleSoft 8 CRM for Financial Services. more »

Proscape Introduces Software
Proscape announced the availability of version 4.0 of its Marketing and Sales Effectiveness (MSE) solution. Building upon the features and benefits of the Company's MSE 3.0 offering. The upgrade aims to strengthen an organization's ability to develop fact-based, collaborative relationships with customers.

Data Advantage Live On Oracle CRM
Oracle announced that Data Advantage has gone live on the Oracle E-Business Suite. Data Advantage is using Oracle's CRM applications to grow both its domestic and international markets. more »

Pegasystems Announces PegaCRM Investigations
Pegasystems announced PegaCRM Investigations, a CRM software solution designed to manage commercial bank payment investigations and securities exceptions processing across enterprise systems. PegaCRM Investigations is an expanded software offering utilizing Pegasystems' rules-driven process automation to service the financial services industry.

Epicor Enterprise Information Portal
Continuing to empower midmarket companies with the tools necessary to improve business performance and service to their customers and suppliers, Epicor announced the latest release of Epicor ePortal. Epicor ePortal is a Web-based solution that provides customers and suppliers the ability to view business data virtually anytime, anywhere, through a browser. ePortal accesses information within the enterprise, such as order status, payment records and support calls, and from external sources like industry highlights, news and weather services, all from a single personalized page.

TaylorMade-adidas Golf With KANA
KANA announced that TaylorMade-adidas Golf is forging consumer and customer relationships, gaining valuable marketplace insight, and reducing the cost of its consumer service operations using KANA's Web-architected contact center solutions. KANA Response enabled TaylorMade-adidas Golf to reduce training time and assure the quality of consumer service responses through an automated solution suggestion system that provides consumer service representatives with a database of answers to common consumer inquiries that are accessible via hotkeys.

Compaq Using E.piphany
E.piphany announced that Compaq Computer Corporation has increased organizational effectiveness and enhanced customer experiences with the help of E.piphany's customer service software. Compaq has reported fast implementation cycles and higher user adoption rates due to E.piphany's native Web architecture and intuitive user interface. more »

Primus And Siebel Webinar
Primus and Siebel representatives will discuss how companies are managing, synchronizing, and coordinating service, support, and sales interactions -- via phone, Web, email, fax, text chat and voice over IP -- so their customers avoid waits, transfers, and frustration. They will do so in a webinar held Wednesday, October 10, at 10 a.m. PDT/ 1 p.m. more »

Chordiant Application Scaled For IBM Warehousing
Chordiant announced that Chordiant Marketing Director is now available for use with the following IBM data warehousing platforms: IBM's DB2 UDB for AIX, and IBM's DB2 Connect for IBM OS/390. The combination of Chordiant Marketing Director and IBM's data warehousing platforms will provide IBM data warehousing users with access to a set of data that can be leveraged to develop direct marketing campaigns. more »

Formation Introduces New Features
Formation Systems introduced a series of new features and functionality to Optiva. New benefits include automatic compliance to regulatory restrictions and labeling guidelines, direct material cost reduction, better product quality, rapid time to market and accelerated revenue growth.

AEGON Group With Group 1
Group 1 announced it has begun implementing an enterprise-wide data quality solution for the AEGON Group's US operations. The jointly developed solution will enable the AEGON Group to identify customers and the products and services they are utilizing across the company's domestic operating divisions.

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• CUNA Mutual Uses Vignette
  
• Nationwide Selects Firepond
  
• Hyperion Chooses Biz360
  
• iMediation Announces Siebel Validation
  
• Executive Appointed To Informatics Councel
  
• QuickAddress Supports Siebel 7