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Navara Releases Circadia 2.0
Navara is proud to announce the release of Circadia 2.0, the "Mobile Middleware" product for the Mobile Computing Market. Circadia provides the technology needed to develop the "Mobile Applications" extensions to support a mobile workforce. Circadia's "Mobile Applications" can contain any critical decision making data that is required to keep mobile users well informed with updated customer data and assignments.

New Workbook Helps Customer Service Reps
Dartnell has released a hands-on workbook showing customer service reps how to satisfy their customers while adhering to company policies and supporting company goals. The Balancing Act: How To Keep Your Customers And Your Company Happy is available from Dartnell at www.lrp.com/store online.

AVTmail Announced
AVTmail has developed a system that aims to provide documented results from email campaigns. AVTmail brings Security, Usage Reports, and Content Management to Email Electronic Messages.

SYWARE for Microsoft
SYWARE announced that the companyıs Visual CE and mEnable families of database development software now support Microsoft's latest generation of PDA software, the new Microsoft Windows-Powered Pocket PC 2002. Visual CE for Pocket PC 2002, database software for mobile professionals, adds development tools to the Pocket PC 2002.

Knowlagent And Performix Partner
Knowlagent and Performix Technologies announced that they have formed a partnership. The partnership will allow contact centers to identify training needs using actual agent performance metrics, offering a targeted approach to coaching and development.

Quest Helps Peregrine
Quest announced Peregrine's success in ensuring application uptime with Quest's Foglight and Spotlight for monitoring and diagnosis of issues within enterprise applications. By alerting administrators to actual or potential issues or outages, and offering expert advice to resolve them before users are impacted, Foglight and Spotlight enhance the efficiency of Peregrine's applications, decreasing the chance of downtime, increasing user productivity and reducing operational costs.

NeoPlanet Announces New Capability
NeoPlanet announces capability for its Viassary suite, extending the intelligent delivery of communications on the desktop to personal digital assistants (PDAs) and mobile telephones.

YellowBrick To Support Siebel 7
YellowBrick announced its support for Siebel 7. YellowBrick will submit the integration of its CRM software tool, the Visitant Experience Manager (VEM), for validation with Siebel 7 within 90 days of general availability.

Salesforce.com New SVA Member
The Service & Support Professionals Association (SSPA) announced that salesforce.com has joined the SSPA Service Vendor Alliance (SVA). The primary focus of SVA is to increase the visibility of vendors and suppliers within the IT service and support community. more »

• HNC Software Teams With IBM
  
• Blue Martini Announces Assessment Results
  
• Apropos Receives Best of Show
  
• BMC Delivers Enterprise Management For Siebel 7