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RightNow Offers Free Pilot
RightNow Technologies announced a new program designed to give organizations the opportunity to experience first-hand the business benefits of RightNow Web eService Center - without risk or obligation. Under the terms of the program, companies with between ten and 500 full-time customer service representatives can sign up for a free 30-day production trial of RNW eService Center. more »

Chordiant Forges CRM Alliance With Accenture
Chordiant announced an alliance with Accenture to develop CRM solutions for financial services organizations in Northern Europe. The non-exclusive alliance will focus on the financial services CRM markets in Denmark, Ireland, Finland, Norway, Sweden and the United Kingdom. more »

Onyx Handhelp 3.0
The second-generation release of Onyx OEP Handheld 3.0 -- is now generally available. OEP Handheld 3.0 will integrate into Onyx's Internet-Native Architecture -- Onyx Enterprise Application Server -- and is compatible with Onyx's thin client Onyx Employee Portal.

Firepond Announces Guided Service Product Releases
Firepond announced general availability of two new releases in its eServicePerformer portfolio - eServicePerformer Contact Center/Answer 6.0 and eServicePerformer Concierge 3.0. The new products leverage Firepond's artificial intelligence engines and natural language processing systems to deliver guided service solutions.

ServicePower With DigiVision
ServicePower announced that it has signed an initial contract worth $250,000 with DigiVision Satellite Services to provide Web-centered scheduling to independent contractors. The jointly developed service management application from ServicePower and DigiVision, called Fulcrum, aims to enable independent contractors to manage their work schedules using Web-centered scheduling technology. more »

Cablevision Adopts Expertcity Technology
Expertcity and Cablevision Systems announced that Cablevision has licensed Expertcity DesktopStreaming technology to provide Optimum Online high-speed Internet subscribers with live remote assistance and support. Expertcity DesktopStreaming provides Cablevision's Optimum Online support representatives with the tools for live, Web-based interactions via chat, co-browsing, file transfer and screen sharing, which includes mutual mouse and keyboard control. more »

OMM Goes Live With Oracle
Oracle announced that OMM has increased business efficiencies throughout its financial, manufacturing and purchasing departments using the Oracle E-Business Suite. In November 2000, OMM implemented the Oracle E-Business Suite including Oracle Order Management, Manufacturing and Financials to support the company's growth and build its internal infrastructure. more »

Siebel And Microsoft Integrate
Microsoft and Siebel announced the integration of Siebel 7 and the Microsoft Windows 2000 Server and the various products in the Microsoft .NET Enterprise Server family. Siebel 7 supports the Windows 2000 Server and Microsoft SQL Server 2000, and provides integration with other Microsoft .NET Enterprise Servers such as Microsoft Exchange Server and BizTalk Server 2000. Via Microsoft's platform, Siebel 7 provides enterprise organizations with a solution for building customer satisfaction and loyalty while maximizing revenue.

SSPA Presents Award To Satmetrix
The Service & Support Professionals Association (SSPA) announced that Satmetrix was recognized for its customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award. Satmetrix Systems was honored for delivering technical support to its customers and presented with a 2001 STAR Award in the Support Technology Vendor category. more »

Wonderware Selects ServiceWare
ServiceWare announced that Wonderware has selected ServiceWare's eService Suite to enhance the quality of its customer service and to leverage and protect the organization's intellectual capital. eService Suite will enable Wonderware's support team to deliver answers to its customers' technical questions and provide a self-service option for customers and distributors looking for knowledge online. more »

• Aspect Provides Support To Relief And Recovery Efforts
  
• Welch Allyn Selects SAP
  
• Cintas Implements Unica
  
• Quadstone First For First National Bank
  
• Teradata Expands