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UniPress Announces Upgrade
UniPress announced an upgrade to its product, FootPrints. New features in FootPrints 5.0 include support for Microsoft Active Directory and LDAP directories, extensive email integration, asset management, advanced remote control and diagnostics, software change management and version control and more. more »

Nortel To Sell Clarify Assets To Amdocs
Nortel announced an agreement whereby it will sell substantially all of its Clarify assets to Amdocs Limited for approximately US$200 million in cash. As a condition of the sale in Europe, all necessary employee consultation requirements must also be met.

Firepond Announces Pricing Configurator
Firepond has released a new way for large enterprises to simplify the management of global pricing tasks, such as promotions, discounts, surcharges and the like. Firepond's SalesPerformer Configurato version 9.1 includes a new price maintenance environment that aims to simplify management of pricing tasks, such as limited-time price promotions, geography-specific price variables or multiple currency exchange calculations.

Island Data Announces Express Response
Island Data announced that it has launched a release of its Express Response web self-help and email response solution. Express Response 6.0 cuts customer service costs by automating the creation of support knowledge with its Response FusionTM technology. It also helps companies accelerate revenue growth through the use of advanced query profiling to quickly identify new sales opportunities and increase customer retention. more »

Siebel, Accenture, And DataDistilleries Web Seminar
Siebel, Accenture, and DataDistilleries present announced that they are offering a free live Web seminar tailored for executives in sales, marketing, call centers, CRM, and IT within banks and insurance companies. The Web seminar takes place on Tuesday, October 9th, and Thursday, October 11th 2001, from 12:00pm - 1:15pm EDT. more »

Pegasystems PegaCRM Private Banking
Pegasystems announced the availability of its wealth management product, PegaCRM Private Banking. PegaCRM Private Banking software aims to help financial services organizations drive higher levels of client satisfaction and loyalty, reduce client acquisition and servicing costs, and decrease operational costs.

Oracle Launches AppsWorld Online
Oracle announced the online call for papers for Oracle AppsWorld Online, a new, continuous online resource accessible via Oracle's applications user community, Oracle AppsNet. This free, online resource is open to all users, customers, partners and implementers of Oracle Applications. more »

Webhelp Expands Product Offering
Webhelp announced that it will provide voice- based support services for North American businesses from contact centers located in India. Webhelp calls this new outsourced voice service "Webhelp ENRICH", a component of Webhelp's suite of outsourced services. more »

Unica Announces Support For PeopleSoft
Unica announced its support for PeopleSoft Enterprise Performance Management (EPM) 8.3 release. Leveraging PeopleSoft 8 CRM applications and Affinium Suite's open architectures, enterprises can benefit from a CRM platform in which Unica's predictive customer analytics are integrated with PeopleSoft's recently announced Customer Behavior Modeling (CBM) analytical application. more »

Blue Pumpkin Supports Siebel 7
Blue Pumpkin announced its support for Siebel 7. Blue Pumpkin will submit the integration of its Director-Enterprise solutions suite for validation with Siebel 7 within 90 days of general availability. more »

ServiceWare Supports Siebel 7
ServiceWare announced its support for Siebel 7. ServiceWare plans to submit the integration of its eService Suite for validation with Siebel 7 within 90 days of general availability. more »

• Mercury Interactive Receives STAR Award
  
• BroadVision And Frontera Deliver
  
• AMR Research Uses Onyx
  
• Legal & General Using eGain
  
• Economist.com Implements KANA
  
• SPSS Announces Siebel Validation
  
• Bloomberg To Support Siebel 7