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Solectron Makes CRM Push
Solectron plans to acquire Stream International. The acquisition will make Milpitas, Calif.-based Solectron a provider of CRM outsourcing services. Solectron will gain customer support capabilities, including customer service and technical support.

ViryaNet Introduces eRepair
ViryaNet announced the release of ViryaNet Service Hub for eRepair, a Web-based repair management system that automates an organization's depot repair processes, from initiating the return materials authorization process, through receiving the product or part, inspecting and repairing it, performing quality checks, billing for the work, and shipping it back to the customer. Service Hub for eRepair aims to allow repair organizations to collaborate with their service communities as they balance the cost of service with the faster turnaround times being demanded by customers. more »

Kana Launches iCARE
KANA announced the release of its fully integrated iCARE suite. KANA iCARE (Intelligent Customer Acquisition and Retention for the Enterprise) is an eCRM solution that provides organizations with the ability to create interactions that aim to lead to loyal and lasting customer relationships.

PeopleSoft Embeds BEA WebLogic
PeopleSoft and BEA Systems announced that PeopleSoft has embedded BEA WebLogic into its enterprise application suite. The combined solution aims to enable customers to deploy eBusiness infrastructures. more »

Expertcity Supports Siebel 7
Expertcity announced its support for Siebel 7. Expertcity will submit the integration of it's DesktopStreaming, an application for remote collaboration, for validation with Siebel 7 within 90 days of general availability, providing organizations with eBusiness solutions. more »

Support.com And M-Tech Hold Web Seminar
Companies interested in cutting help desk calls by up to 80% are invited to participate in a web seminar sponsored by Mercury Information Technology and Support.com. The one-hour seminar, on October 2 at 11am PDT, will demonstrate how Support Automation is turning customer support into a competitive advantage. more »

Motive Teams With InstallShield
Motive announced that InstallShield Software is working with Motive to help move organizations to the Windows Installer service. The two companies are collaborating to provide customers with a solution that combines InstallShield's simple migration path to the Windows Installer service with Motive's service delivery platform to further improve application self-healing and repair. more »

Convergys Chooses Pragmatech
Pragmatech has announced that Convergys has purchased Pragmatech's proposal automation solutions. The implementation aims to enable Convergys to increase the productivity and effectiveness of its sales organization in pursuing new business opportunities. more »

Centergistic Teams With RightNow
Centergistic announced its participation in RightNow Technologies' Solution Partner Program. RightNow eService Center shifts high cost service transactions, via phone or email, to lower cost transactions via self-service, empowering customers to find their own answers. more »

Quaero Named Microsoft A Partner
Quaero announced it is a new member in the Microsoft Certified Partner Program. Membership in the Microsoft Certified Partner Program provides Quaero with the resources to develop and deploy Microsoft solutions that help companies manage customer information and build customer loyalty.

• Noble Systems Exhibits Contact Center
  
• Giant Eagle Rolling Out Self Checkout
  
• Insurance Company Adopts Syntellect
  
• CELLIT Announces Siebel Validation
  
• Protagona TechRankings