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CRM Is Great - But Where Can I Get Some?
89% of UK resellers can't name a single Customer Relationship Management vendor. 20% of value added resellers (VARs) believe that CRM is the most recession-proof software application - but 89% could not name a single vendor. This is the result of a recent survey conducted by IBM and Onyx Software of 100 UK-based VARs, and their sentiments towards CRM are backed up by recent analyst research. A Jupiter Media Metrix survey concluded that 74% of companies are planning to increase spending on CRM infrastructure by up to 50% within the next twelve months.

MarketFirst Joins Cisco
MarketFirst announced it has joined the Cisco Internet Business Roadmap program launched by Cisco Systems. The Cisco Internet Business Roadmap program provides a planning tool that assists businesses in generating a customized Internet solutions adoption strategy and rollout plan that will help them gain an edge and increase their profit margins.

E.piphany And Selectica Partner
E.piphany and Selectica announced that the two companies have formed an alliance to help businesses increase sales effectiveness by assessing customer needs and delivering properly configured products, services and pricing. The alliance includes joint engineering, sales and marketing efforts, and demonstrates how E.piphany and Selectica can ensure the customer is always presented with the right product or service at the right price. more »

Convergys Employees Rally
Nearly 3000 employees of Convergys worked into the early-morning hours answering donor calls at sixteen of the company's North American customer contact centers during the nationally televised TV event ``America: A Tribute to Heroes'' last Friday night. The event, organized in less than 72 hours, featured a ``Who's Who'' of major entertainers and aired for two hours on all the major TV networks and thousands of radio stations, websites, and cable networks around the country.

SAP Establishes Organization
SAP announced it will establish a Global Professional Services Organization (Global PSO) within SAP AG. The new business unit will work with the consulting partners of SAP and focus on high-profile SAP customers that require consulting services for e-business solution projects, independent of geography and across industries.

Level 3 Live On Oracle
Oracle announced that Level 3 Communications has deployed and is live on the Oracle E-Business Suite across its global operations using just one instance of the Oracle software. Level 3 has been using Oracle Financials, Human Resources Management System and Payroll since the company's inception nearly four years ago, and most recently added Oracle Incentive Compensation, which has helped result in a cost savings of approximately 50 percent to date. more »

BroadVision Program Helps Companies
BroadVision announced that more than 30 organizations -- including Children's Hospital of Philadelphia, Primax, RS Components and Sprint -- have taken advantage of BroadVision's Solution Value Proposition program in the first 90 days of its availability. This new program, introduced in June 2001, is designed to help organizations quantify the potential return on their e-business initiatives and to help determine the best ways to realize business value.

Motive And Wise Partner
Motive announced that Wise Solutions has partnered with Motive to provide Windows Installer users with repackaging and service tools. The partnership covers joint market education and endorsement of the Motive-Wise solution that complements and extends Microsoft's Windows Installer service for application packaging and repair. more »

KANA One Summit Series
KANA announced that the company is launching the KANA One Summit Series in early October in an effort to reinforce its commitment to provide customer service. The event will bring together industry visionaries with KANA customers and partners for a series of events discussing the future of the eCRM industry.

• Interface Helps Private Equity Company
  
• Gartner Report Names Avaya Leader
  
• eFunds With Acxiom
  
• Nortel With SCI
  
• Applix Appoints CFO