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Cisco Systems And E.piphany To Deliver
Cisco Systems announced a relationship to develop, market and sell contact center solutions. The solutions will combine E.piphany's customer intelligence and CRM application capabilities with elements of the Cisco customer contact software platform for medium to large enterprises focused on using customer data to enrich routing decisions.

Motive Announces Employee Support
Motive announced the availability of Employee Support offering built for employee relationship management (ERM) applications. Embraced by Peregrine, Motive for Employee Support integrates self-service and assisted service capabilities to reduce the cost of employee support. more »

eMation Announces SCADA
eMation announced the availability of its Supervisory Control and Data Acquisition (SCADA) software, Wizcon 8.0. SCADA software provides a user interface between manufacturing, process, and building automation systems and the people who operate and manage them.

KANA With iCARE
KANA announced the release of its integrated iCARE suite. KANA iCARE (Intelligent Customer Acquisition and Retention for the Enterprise) is an eCRM solution that aims to provide organizations with the ability to create more effective interactions that lead to loyal and lasting customer relationships.

Dimension Data Connects With Support.com
Support.com announced that its Resolution Suite software has been selected by Dimension Data Holdings of the United Kingdom to automate technical support and facilitate problem resolution for the company's UK employees. Support.com's Resolution Suite software provides a self-service interface, allowing Dimension Data's UK employees to tackle and solve the most common technical roadblocks themselves. more »

PeopleSoft Integrates OpenViz
Advanced Visual Systems announced that its OpenViz data visualization technology will be incorporated into PeopleSoft's Enterprise Performance Management business analytics. PeopleSoft EPM will be enhanced with AVS OpenViz data presentation techniques to produce charts, graphs and other ``scenes'' in which users can explore and comprehend business information. more »

Blue Pumpkin And Getronics Announce Alliance
Blue Pumpkin and Getronics announced an alliance to expand the workforce optimization market. Getronics will offer consulting, design, project management, systems integration, and training for Blue Pumpkin's workforce optimization solutions. more »

BEA To Bundle Peregrine
BEA Systems and Peregrine announced an original equipment manufacturer (OEM) agreement under which BEA will bundle Peregrine's data transformation engine, Power.Enterprise!, with BEA WebLogic Integration 2.1. The agreement helps enable BEA WebLogic Integration to provide a solution for businesses that want to leverage existing electronic data interchange (EDI) infrastructure, as well as extend electronic trading to new partners or market segments via Internet-based technologies.

Oracle.com Teams Up With BT Ignite
Oracle and BT Ignite Content Hosting are making their shared vision of how software will be delivered as a service a reality with the announcement of a pan-European partnership. Organisations across Europe can benefit from Oracle's range of E-Business technologies, made available via BT Ignite's European network of Internet Data Centres, without the need to install or configure a single piece of software. As a result, Oracle's European E-Business Suite customers can now go live in as little as ten days. more »

Chordiant Marketing Director Integrated With CRM
Chordiant announced the integration of Chordiant Marketing Director into its enterprise CRM solution, providing companies with a single view of their customers and enabling them to increase the success rates of their automated marketing campaigns. The integration enables Global 1000 customers to manage the customer relationship lifecycle from target identification through a marketing campaign, an offer, customer acquisition and ongoing customer service. more »

ServicePower Announces eSeminar
ServicePower announced an eSeminar entitled "Optimizing the Field Service Operation." The eSeminar, which is scheduled for October 2nd at 2:00 PM EST, is free to registered attendees and may be accessed from any location. more »

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