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LeadingWay Launches Web Site
LeadingWay Knowledge Systems announced the launch of KnowledgeOne.com, a community Web site for learning about and discussing the latest developments in eLearning (Web-based training) and knowledge management. This site will feature a catalog of courses, as well as forums for discussion and learner feedback.

Oncontact Releases CMS Wireless
Oncontact announced the release of CMS Wireless, a wireless CRM component accessible through Palm handheld devices with the Palm.Net service. Through Palm.Net, CMS Wireless users can access live CRM data via the Internet within the reach of the service.

Blockbuster Selects MicroStrategy
MicroStrategy announced that Blockbuster has chosen MicroStrategy software to drive its customer insight initiatives. Blockbuster has selected the MicroStrategy Customer Analyzer suite of analytical CRM applications and MicroStrategy Transactor to further assist them in gaining better insight into the effectiveness of its marketing campaigns and improving its customer interactions.

Motive Powers Lawson
Motive announced that it is providing Lawson Software with an Internet-based service solution for its line of e-business enterprise applications. Lawson selected Motive to personalize and unify the service experience for its customers. more »

IBM And Netonomy Form Partnership
IBM and Netonomy announced that they will provide self-service capabilities as part of a joint web services offering to wireless operators. Using Netonomy's MyNetonomy application, mobile operators can create an e-Care and e-Commerce solution to improve customer service and profitability.

Pharmacia Selects Vignette
Vignette announced that Pharmacia has selected Vignette applications to redesign its employee intranet. Pharmacia will use Vignette applications in three of its business units and associated sites, and it plans to deploy Vignette's content management applications across all its business groups.

New SSPA SVA Member
The Service & Support Professionals Association (SSPA) announced that Primus has joined the SSPA Service Vendor Alliance (SVA), a membership organization dedicated to bringing IT support service buyers and sellers together online. more »

eshare Chosen By Garlands Call Centers
eshare announced an agreement has been reached with Garlands Call Centers to implement eshare Conversations, the company's predictive dialing technology. eshare Conversations aims to provide agents and administrators with campaign management, predictive dialing, inbound skills-based routing, and customized reporting capabilities, as well as eshare's patented Cancel Dial feature.

FOXTEL With Xchange
Xchange announced a case study detailing how Xchange's CRM solution enables FOXTEL to strengthen and grow the profitability of its customer base. Xchange allows FOXTEL to extract data on customer preferences and apply that information to develop personalized and targeted communications strategies.

AKQA And Vividence Announce Alliance
AKQA and Vividence announced an alliance focused on co-marketing to Fortune 1000 clients and delivering joint solution offerings. Vividence offers the Vividence XMS Suite, which aims to enable businesses to capture, understand and improve the experience of customers on the Web.

• Outlaw Delivers Solution For Health Plans
  
• Interface And AvantGo Form Alliance
  
• Group 1 Announces Siebel Validation
  
• Pegasystems Names VP