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Centerwheel Releases Support Solution
Centerwheel announced the release of Centerwheel Resolution 2.0, an enhanced version of its peer support solution, which aims to help companies improve their support operations by enabling users to help each other rather than engaging company agents. Resolution 2.0 also offers increased flexibility for integrating the collaboration environment with other support systems, such as email or call centers.

Motive Cable Modem Solution
Motive announced a service solution for retail cable modems. This solution supports the retail sale of modems and service from ordering to installation to ongoing lifetime management. more »

Nortel Networks Delivers Contact Center
Nortel Networks announced availability of its IP Contact Center Solution. The new solution leverages Voice over IP technology to help enterprises attract and retain profitable customer relationships through a contact center experience.

Oracle And Wells Fargo
Oracle announced a partnership with Wells Fargo to offer online payment services with Oracle's Procure-to-Pay in 30 Days. Through the integration, customers leveraging Oracle's Procure-to-Pay in 30 Days offering to automate indirect purchasing can now pay suppliers online and reconcile accounts with electronic payment services from Wells Fargo. more »

SAPMarkets Offers Logistics Services
SAPMarkets now offers customers the ability to procure and manage transportation services through NTE. This new capability will provide transportation services to private and public exchanges running on MarketSet, the joint solution from SAPMarkets and Commerce One.

Brightpoint And Interactive Intelligence Agreement
Interactive Intelligence and Brightpoint signed a value-added distribution agreement designed to speed the delivery of new wireless products and services to the small and mid-sized enterprise market. Brightpoint will market, sell and support Interactive Intelligence's wireless application gateway product, called Mobilite, along with a combined offering composed of Mobilite and Brightpoint's own wireless data products and services.

Akamai Selects Callbutton
Callbutton announced that Akamai has selected Callbutton to help increase the company's sales lead capture rate. Callbutton will provide Akamai a Web application that gives the firm the ability to interact one-on-one with potential and current online customers as well as manage and track that process.

Free Control-F1 White Paper
Control-F1's free white paper, entitled 'Assisted Web-Based Customer Support', discusses five benefits of implementing an eSupport solution. It also provides case studies from eSupport implementers. more »

• TeleCorp Selects Convergys
  
• Netopia Joins Siebel Alliance Program
  
• Group 1 Stock Repurchase
  
• MarketSoft Hires Leo Burnett Technology