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Ask Jeeves Acquires Teoma
Ask Jeeves announced that it acquired privately held Teoma Technologies. Teoma's technology divides the Web into natural communities and analyzes Web content to generate search results.

RightNow Offers eService Center For Relief
To aid in the relief and response efforts currently underway as a result of the events of September 11, RightNow Technologies has announced that it will provide its RightNow Web eService Center for free to all government agencies and private-sector organizations participating in such efforts. RightNow will use the excess capacity currently available in its Weehawken, N.J. data center to provide a working online self-help facility within 48 hours at no cost for any qualified organization that requests it. more »

Onyx NetCast For CRM
Onyx Software and IBM are hosting a free one-hour NetCast to help you learn more about the customer experience. It will be broadcast via www.onyx.com Wednesday, Sept. 19, 2001 at 1 p.m. EDT.

Firepond With ES&CS Systems
Firepond announced that it has entered into a master distributorship agreement for Asia/Pacific with Effective Sales & Customer Service Systems (ES&CS Systems). The agreement aims to enable Firepond to continue pursuing opportunities in Asia on a more cost-effective basis.

Aspect And Kronos Form Relationship
Aspect and Kronos announced the integration of Aspect eWorkforce Management software with Kronos' Workforce Timekeeper system. Aspect and Kronos aim to empower contact center management to analyze staffing policies and procedures for keeping labor costs in check without lowering the quality of service provided to customers.

iJET With KANA
KANA announced its latest e-business success story, iJET Travel Intelligence. iJET now aims to ensure customer care by leveraging KANA's contact center applications.

ViryaNet Live e-Seminar
ViryaNet announced that it will conduct an online seminar to demonstrate how voice portals using speech recognition technology can improve the performance and productivity of field engineers. The e-Seminar, entitled ``Voice Portal for Improving Field Engineer Productivity'', will take place on Tuesday, September 25, 2001 from 1:00 to 1:45 p.m. EDT. more »

Active Voice Selects Fuze
Fuze announced that Active Voice has selected Fuze Q&A as the company's Web self-service solution. Fuze Q&A is a web-based customer service application that reduces a company's support costs through a knowledge-sharing and Web self-service platform.

• NEON Announces Siebel Validation
  
• Convergys Announces Stock Repurchase
  
• Peregrine With RosettaNet Program